Business ProfileforNeed a Plumber, Inc.

On 2/21/2023 I called Need A Plumber for electric water heater replacement. They asked for photos of my old heater. I sent 2 pics, of the heater and mfr label with wattage. They found a heater in the warehouse and said it could be installed next day. I said how *****. They said ****** BTUs! I said my heater is **** *****! They said oh sorry, and searched the warehouse again. They eventually found a **** watt heater. I set up the install for the next day. I planned on 2 hours away from work. Upon arrival at my home, the heater was 7-8 inches taller than my old one. The technician said it could be installed even though the old pipes were 7 or 8 inches lower than what would be required for this taller heater. I said OK, believing I got the last electric heater in stock. After 4 hours, the tech said the bill is $1765.00!He said the office added $165 for labor and added copper costs too. No mention was made about returning the heater to the warehouse and sending a proper replacement. I was under the impression this was the only one available. No prior mention was made about extra cost to install the heater. If I sent photos of my old heater and mfr label, shouldnt the plumbing company, who are the Professionals, know what size and wattage are required? I asked for $300 refund and was told I can have a 10% discount on my next service! Why would I ever do business with a plumber who messed up my install? Eventually they offered to install the proper heater at a cost of $1765.00! This is more than the original install. I feel like I should be compensated for missing 2 additional hours of work. I planned on 2 hours for the install and had to take another 2 hours away from work because the Professionals sent the wrong sized heater. Thank you.