3 Customer Reviews
Review from Frank A
1 star12/08/2021
On March 6, 2021 we ordered two Adirondack chairs for our 2nd home in another state from Premium Poly Patios out of Millersburg Ohio. We were told there was no time estimate of delivery but we would be notified ahead of delivery to ensure we have someone at the house to receive the chairs. Luckily, we were at this second home in June when the chairs suddenly arrived without notice. Chairs were fine and our American Express was billed the correct amount of $520.20 on June 17th. Everything seemed good. On September 5th, 2021 Premium Poly Patios billed our American Express account another $520.20 ? We were away on vacation and our American Express bill was automatically paid. We discovered the duplicate billing and contact the Premium Help desk via E mail since no one answered the phone. After multiple contacts I was finally able to speak to a supervisor who gave me her direct phone number. I have contacted this supervisor at least weekly since early November. Although friendly it does not seem that she can get the company to refund my money. In mid-November she told me that Premium Poly agrees that I was double billed and owes me the $520.20. They said they have not been able to work out with their contractor Pay Pal my payment. Finally on December 6th after weeks of hearing the same thing, I demanded that a Senior Executive contact me or I would escalate to the Attorney General, Better Business Bureau and online review sites. I have heard nothing. I do not want to do these actions but it seems that outside of that one Supervisor nobody in this company cares. Product was good but I would not recommend anybody do business with this company. Order # PLF -XXXXXXXX Help desk ticket XXXXXX.
Premium Poly Patios has held my money for over two months even though they admit they double billed me.Review from Lillie Kendall
1 star10/14/2021
Ordered 2 chairs and a table. The table is not the size I ordered, not to mention it was $500. I would not have agreed to a $500 plastic table. Cannot get a LIVE person AT ALL to assist with a request for return. No one answers their customer service number, it's just automated messages. You leave a message and no one calls back. Emails don't get answered consistently. Stay waiting for them to get back to me.
Zicom, Inc. Response
11/03/2021
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It appears all items of your rocker set shipped and delivered. You have been working with our support team since the first week of October when you advised you could not remember what was ordered and asked for us to send you a picture. Which our team promptly did.
I'm sorry you are disappointed with the time frame it takes to get an RMA but this was forwarded weeks ago within the stated time frame for such a request. Please reference your ticket # XXXXXX - It appears you only sent back the legs of the table and not the entire product. We are just waiting to receive the entire order back and you will receive a credit. Although, it looks like our support team has been in contact with you about this as well through your ticket.
From all indications, your requests have been responded to and handled. Please continue to correspond in your active ticket for assistance.Review from Katherine H
1 star09/29/2021
Ordered a rocker and cancelled almost immediately, Charge card was charged. Rocker was delivered after cancellation. I contacted the company several times an finally received a FedEx shipping label for return. FedEx picked up rocker on 9/10. Contacted the company several times again to have credit card credited. I finally got in touch with someone on their chat. Instead of crediting my credit card, the charged me again. I have no rocker and put $498 on my credit card. Tried to contact them again and now is down and they do not take calls and they are not responding to email. They do not deserve one star.Zicom, Inc. Response
10/08/2021
This customer has three orders with our company. The first order was on April 16th for $1,667.87 which she was credited in full after she canceled this order. She had another order on the same day for $1,463.40, which she had canceled and was credited in full.
On her third order that was placed on June 18, was for one rocker. There is no notes in our system or email requesting cancellation for this order, only the other two. The item shipped and she was charged after the order was shipped.
She maybe mistaking the authorization as a charge. If she was doubled charged our system would show the double charge and she would be refunded. Which in this case she was. She was credited once and upon the warehouse receiving back the rocker, will be credited the full $249.00.
Our procedure is the item is returned and inspected at the warehouse. The warehouse after inspection sends notification that the product was received. As of 9/30 the items has not been inspected. I have issued an update and rush on the inspection process. The customer will be refunded promptly after the inspection takes place.
Thanks
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