Business ProfileforBrandster, Inc.

My review is not based on the salesperson, but because of of my experience after the sale. I was not comfortable emailing customer service, as the manager is the main reason for my low rating, so I wrote a letter to ***************************, President. This was the context of my letter:I have waited almost two weeks to write this letter, hoping I could forget the horrible experience I had with your customer service department. That has not happened. I had a positive impression of (salesperson's name) and his helpfulness until he sent me to ****** General ******* in your **************************** Rarely have I ever had the need to contact customer service, but I have never been spoken to the way she spoke to me. By anyone. ***** was condescending, rude and lacked any empathy needed to deal with a customer. Your company website states that you have a Whatever It Takes customer service attitude. Ashlys attitude was completely opposite this statement and, after my horrible experience with her, I do not believe ***** is suited for customer service work in general, much less as a supervisor. While I was finally able to receive my furniture, I am extremely disappointed in the way I was treated by your company.I mailed the letter on July 18, 2023 and included all of my contact information. To date, I have not received a response. I am, however, very pleased with my Breezesta outdoor furniture.