6 Customer Reviews
Review from Amy K
1 star07/19/2024
I ordered glasses almost one month ago. I have asked twice where my glasses are. First they asked for the order number...which I gave them. The second time they sent me a generic message which was confusing. It said they didn't have a tracking number but they noticed that the glasses were shipped. What???? I am very upset because I don't think they know what they are doing. I ordered from another online glasses company back in March. Those glasses came in 9 days...without expedited shipping . If they don't know where my order is....how the heck am I to know. They had no problem taking my husband's credit card number. I think they may be getting their glasses back if they ever arrive.Thank you ***********************
Goggles4U Response
08/08/2024
Hello ***,
Sorry to know about your unpleasant experience. Your glasses were successfully delivered on July 20th using the **** ground advantage service which was used at the time of ordering.
Regards,
-Goggles4uReview from Nour T
1 star07/15/2024
I placed an order around 5/2024, the order took forever to arrive anyway, I start using the glasses, it broke after one week. I contacted customer service and sent them a picture of the broken product. I requested a replacement, they agreed to issue a replacement. I never heard for two months, then I emailed again to enquire about the new order. They claimed j didnt confirm that I needed a replacement, then I took screenshot and I showed them the conversation between me and the customer service, then nothing happened and still nothing happenedGoggles4U Response
08/08/2024
Hello Nour,
We highly regret to know about your dissatisfaction. Please know that we are awaiting confirmation regarding the frame you would like to have as replacement. Unfortunately, we haven't received a confirmation regarding it as of now. Please get in touch with customer support asap so we can have the replacement processed with your desired frame.
Regards,
-Goggles4uReview from Mary W
1 star07/09/2024
I purchased glasses from Goggles4u, customer service, Zac. ***** and got nothing. I sent so many emails to to no avail. I heard so many lies, I asks them was this a real company. I ordered May 16, 2024 and I'm June 2024. First I was told they never go my prescription. I was told I did not send a correct order. I have gotten several *** spams saying the did not have my email but they took my money from my bank. I talked to a Zac force hours with first on excuse them another, and finally he admitted I did do the form correct.He had my work email at the **************** and my personal email, I still never got my glasses. Then they told me they could go into my bank account and take money for *** shipping fees, and on glasses. I told them they better not.I sent an email to asks if they were a real company or just scamming people money. No reply. Today is July 9th 24 no glasses. I finally told them they stole my money. Just keep it.I do not think they are a real company.****Goggles4U Response
08/08/2024
Hello ****,
First and foremost, I would like to apologize for the overall inconvenience you have gone through. Please know that we never contact customers demanding more money after the orders are dispatched. It appears that you have been receiving scam text messages and emails from someone not affiliated with our company. We advise you to report them to the concerned authorities.
Your glasses were already delivered as per **** tracking # 9400111206210031038031. Hope you are satisfied with the received glasses.Our deepest regrets for the trouble caused.
Regards,
-Goggle4uReview from Vik V
1 star07/06/2024
Thoroughly sham. They are running a scam. Every time I reach out to ******** they have a new date. Avoid at all costs.Goggles4U Response
08/08/2024
Hello Vik,
Sorry to know about your unpleasant experience. The order was placed using standard shipping option which has the normal turnaround time of ***** business days. Your order was delivered within the delivery window under the *** tracking # 9400111206210084380897.
Apologies for any inconvenience caused.
Regards,
-Goggles4uReview from Mark H
1 star05/11/2024
After receiving canned email responses I called customer support and again received canned responses. I have waited a month for two pairs of glasses. The only response I get is that the glasses have left their production facility and a tracking number would be issued when shipping. I really should have read the reviews prior to ordering, ****** learned. DO NOT PURCHASE FROM GOOGLES4U. You get what you pay for and with this company you get only lies about when you will get your purchase.Goggles4U Response
08/08/2024
Hello ****,
We regret to know about your dissatisfaction with the service. Please know that the normal turnaround time with your selected shipping method is ***** business days. Your order was delivered on 18th business day of order placement. Our sincere apologies for any inconvenience caused.
Regards,
-Goggles4uReview from Vilimas N
1 star08/15/2023
Huge let down in service.On May 2023 I received pair of glass, however it was not tinted as I expected, and rubber lines attached to glass arms were failing. After prolonged negotiation, support agreed to send me new replacement. It is August of 2023 and nothing happens so far.Support responses were as follows: "If you like to have a difference frame you can take your time and make a new selection", "We do believe in providing 100% customer satisfaction by going above and beyond", "We use the best quality frames and lenses but since these types of glasses are very fragile they tend to break very easily".And finally I got this response: "The replacement will be processed shortly. Once it is placed you will receive the confirmation email".NOTHING HAPPENS AFTER THAT. NO GLASSES. NOTHING.Goggles4U Response
08/17/2023
Hello *******,
Hope you are doing well.
First and foremost, I would like to apologize for the dissatisfaction caused. Upon going through the whole case, it was observed that a confirmation regarding the order was needed due to which it was placed on hold. An email was sent but we haven't heard back on it within time which prolonged the production process. However, our team followed up with you to get the confirmation and the order is now back in production. We will update you once it gets produced and shipped.
Our deepest regrets for any inconvenience this may have caused.
Regards,
-Goggles4u
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