Business ProfileforWeston Nissan Volvo

In December we ended up negotiating for a new xc90 and return of the old leased car, at that point i asked the salesman from Weston Volvo what were the stipulations of this return and was advised once i was not over my allotted mileage it was just to return the old unit and take delivery of the new one which i did. I was billed $2200 in fees after a pre inspection was done on the old car and i am now responsible, to my surprise i contacted my sales rep via text message about this and received no reply. I then decided to go back to the dealership and speak to the manager and he advised he will look into it. I was sent a document the following day which indeed had my signature that the salesman completed in my absence and i was asked to sign when i came to exchange cars and being **** I did. I was never made privy that a pre inspection needed to be done to determine excess wear and had i been advised i would have gladly taken care of it but the salesman made it seem like they would handle it his words, now i am forced to pay the fee after they falsified documents and also coerced me into signing something that wasn't correct because there is a line on that doc which is dated the 12/20/23 that asks was a VCFS lease end inspection completed? and the salesman circled yes which i have the supporting documents from them showing this was done after the fact at a later date so it was fabricated and they never did in fact advise me. I decided to call the manager and argue the point that what they are doing is unethical and in the interest of customer service they be held responsible and pay part of this bill to which he has advised his hands are tied even adamantly admitting that this is something they are drilling into their sales team that they need to be more conscious of these situations and explain and walk it through in the presence of customers so that they understand none of which i was afforded. Even after admitting the fault they accept no responsibility.