Business ProfileforNationwide Van Lines, Inc.

On 6/16/23, I signed a contract with Nationwide Van Lines to deliver my moving items from *******, *******, to *****************, for $4,440.74. The items were insured under the Release Value Protection. The move consisted mainly of boxes and a full king-size bedroom set. Since the most oversized item in the move was the mattress, it is inconceivable that it was lost in transit, along with the headboard and Papasan. The items were moved to three locations before arrival at my home (an air-tag was placed). On 7/6/23, the items arrived except the ones mentioned above. ***************** from the ***************** stated he had been actively searching the warehouses since 7/6/23 and was unsuccessful regarding their whereabouts. On 7/12/23, I spoke to **** and requested to file a claim and talk to his superior. As per a recorded line, he is the only person to consult. ***************** stated that Nationwide is willing to settle for a $500 loss of property resolution for a Sapphire Sleep Thermic-Cool Phase King size mattress valued at $4,049, Brimnes Headboard valued at $200, and the Papasan Chair legs valued at $149. Nationwide Van Lines was entrusted and paid in full to transfer the safe shipment of my belongings through interstate highways. They hired several third-party moving companies to continue making the move, which led to my property being held in three different warehouses. At this point, Nationwide Van Lines LOSS/STOLE my items. We are sleeping on an air mattress, and $500 will not settle the loss of these items. The consumer is at the mercy of the moving company, and someone committed a crime. Please help, assist, or warn the public that the law protects the business owner, not the consumer. Consumers entrust the company hired and need access to whom they hand their belongings. Nationwide Van Lines is 100% responsible for their inconsiderate negligence.