Customer ReviewsforContour Day Spa

At the Plantation location and Very rude and disrespectful workers here. I booked spa services as a birthday gift and the experience was awful. Even when asked to speak with a manager that went south as well. The so-called manager was yelling at the workers in front of customers. The pedicure service was awful. Just a very bad experience at this location today. Had planned on returning with a group of ladies and now will have to look elsewhere. I just believe that how you treat customers matters and how you conduct yourselves in front of the clients matters as well. I DO NOT RECOMMEND THIS PLACE!!!

My sister in law had booked a girls day (4of ** in total ) and let me tell u , we had an amazing experience. The staff was amazing ! I had ******** and loved her . I would without a doubt recommend this place . We was given 2 bottles of champagne, we had the 90 minutes lavender soothing hand and foot reflexology, full body buff with lavender aromatherapy oil and full body ******* massage. Also had the 90 minutes facial , and 20 minutes sauna . The reviews that I seen is not what we experienced and will for sure be coming back .

I have been coming here for years plus buying 4 other family & friends gift cards here. We buy all kinds of services. Not just 1 at a time. This visit was for my bday. I went in 3 days before to plan out my day & pay in advance. Yani, one of the owners booked everything with me. Milk& honey loofah scrub, hot stone massage & facial. HE said let me find you a package and give you an upgrade to the package to cover the hot stone massage PLUS my 10% discount for my bday. He wrote it all down for me “so there’s no confusion”. I arrive 20 mins early and I’m CHARGED an additional $41 ????. To not upset my set I paid it and said I’ll bring the paperwork back another day & talk to him. I get upstairs and while being checked in the tell me which locker to use cause the place is clearly falling apart. She says “use this one cause I know this one always works”. Glad I brought my things in a beach type bag because I’d hate to put my things in the locker without being in a bag. I go to the restroom, paint is pealing off the walls. Off the locker room area is a “lounge”. They tried to create a sitting area and there’s absolutely no padding on the seats. Never mind I went to sit in the dry sauna room while I waited. After the loofah I was taken to my massage. The gentleman was very kind but unprofessional. I literally was standing there waiting for him for a few mins while he CLIPPED HIS FINGER NAILS. ALL OF THEM. Yes imagine standing there waiting & all you hear is clip clip clip. He washes his hands and off we go. Then he starts TEXTING on his phone!! A FEW TIMES!!! At this point I’m trying to just enjoy MY BDAY!! I go have my facial no prob. The next day I call to speak with Yani to tell him about my experience and the extra charge. HE WOULDN’T GET ON THE PHONE! They kept saying he was with a customer. I called 3 times over a 4 hour period. Eventually the receptionist asked me what happened. She talk to Yani & called me back Yani DIDN’T even give me the respect to call