Business ProfileforNational Adjustment Bureau, LLC

I purchased a GAP policy ******* Security+ Plus GAP ADDENDUM# DA14395762) when I purchased my 2019 ****** Frontier S from Seven Auto Inv. d/b/a ******************. The cost of the policy was $1000 and was included in my total Retail Sales Contract financed through Arizona ********************* On November 5, 2022, this vehicle was totaled due to an automobile accident. My insurance company valued the vehicle at $20535.10 and paid that amount to Arizona FCU, leaving a balance due of $2240.91. I filed a claim with National Adjustment Bureau, ***** *************************************************************** - Claim# ***-11682484 - which is who handles the claims for ****** Security+ Plus GAP. National Adjustment Bureau, **** then turned the claim over to *****************, LLC - ********************************************************************************I was asked to submit several documents which I did in a timely manner within the 90 day time limit. They kept stalling and saying they did not receive all of the required paperwork. I have an attorney for the auto accident who called them and then they stopped all communications with me and my ********** They ultimately denied the claim and refused to pay the prorated amount of the contract after I cancelled it. They are now saying the claim was denied due to: "Please refer to the back of your GAP contract under EXCLUSIONS: N. any loss resulting directly or indirectly from any dishonest, fraudulent, criminal, or illegal act or arising from an intentional act committed by You. It is acceptable for us to rely on the Primary Carriers determination that any total loss arose from any criminal or similar circumstances." I HAVE NOT BEEN FOUND GUILTY OF ANY CRIMINAL OR SIMILAR CIRCUMSTANCES AND THE PRIMARY CARRIER PAID THEIR PART OF THE CLAIM IN THE AMOUNT OF $20,535.10!There was no dishonest, fraudulent, criminal, or illegal act or arising from an intentional act committed by me. They have many complaints against them!