Customer ReviewsforCinch Home Services, Inc.

My mother currently has Cinch Home Services and currently in her house without A/C. She has asthma and is currently sitting in her home of 88 degrees. She is sitting in her home due to Cinch's inability to deploy a technician in a timely manner and repair her A/C. When a tech is scheduled, it is a 4 hour window... that she must be at/in home to allow access, exacerbating the issue, and even then they do not always show up. She reported the issue on 9/14/2024 and the issue is still ongoing. Cinch is aware of her issue however, seem to give her the "run around" and not actually expediting the work order due to her medical condition. Cinch goes through ***** Home Services HVAC repair and surprisingly, neither Cinch nor ***** seem to have a 24/7 emergency services or weekend hours for medical issues. I'm writing this review has physical proof for future reference should my mom have a medical emergency.For the safety of your loved ones, do not use Cinch Home Services.

I have been a customer of ********************** Home ****************** for several years. Customer ********************** lacks the ability to provide answers, takes too long to respond, and does not care about the customer. I had two claims, my refrigerator took 10 weeks to repair due to their technician's misdiagnoses. We had to purchase a used refrigerator for the garage while we waited for the repair process. The second claim was the ** which also took weeks while we experienced triple digit temperatures. Again we had to purchase window units to survive the heat. When we called to check status we were told it was being reviewed and there was no time frame for a decision. When I asked to speak with the supporting documents team that was reviewing it I was told they had no direct line of communication with them and all they could do was send an email and wait for a response. Every phone number including that of corporate sends you to the automated system so you have no means of escalation. I have taken my business to another warranty company and will make sure to advise anyone who asks not to utilize Cinch for their home warranty needs as it only ends up costing the consumer more than just their monthly premium

Save yourself the time, money, and pain and DO NOT buy into this program if your realtor offers it. You will constantlyhave long wait times when you call for different service requests, you will speak to someone on the phone who is in a very loud call center and it is extremely difficult to understand them. Not only that, they also are not trained well at all. I had someone ask me for the product/serial number whenrequesting an electrician for an outlet that wasn't working. A serial number for an ********* most recent request, I had called for service with my dishwasher. The technician that came basically told me my dishwasher wasn't starting because I wasn't closing the door all the way. This is not the case AT ALL. He then told me he didn't have the time to work on my dishwasher and he left. When I called to be reassigned, they reassigneda company owned by the same person. So when I called to schedule, I spoke to the same person that was at my house. He screamed at me forlosing him thejob/re-assigningwith his other company. When I called again to ask them to reassign, they claimed they couldn't do it and as I pleaded on the phone for them to find a way to fix my dishwasher, the woman who was obviouslyannoyed with me hung up on me. I then called back asking for a supervisor, was first told that no supervisors could speak to me, with no other options. Then after a while I was placed on a hold and transferred to a different department. Speaking to that department I again asked for a supervisor, I was then transferred again and when asked to speak to a supervisor for the third time, finally the agent reassigned me to a different company. I spent 1.5 hours on the phone just trying to get the service that I have paid for. I feel like I am held hostage for buying into something that is not delivering what they promised. I could not be more upset that I ever signed a contract with them.

Awful service cannot get timely repairs done, rude call center refuse to assist and waited over a year for HVAC! Over 2 months for refrigerator for appointment hope it will be fixed. Terrible refuse to warm transfer to supervisor.

Absolutely Horrible. They will not save you any money or headaches.

Part of the service agreement is free inspections of the **** system, twice a year. Each time, I have had the appointment rescheduled WITHOUT my consent. On each occasion, it was the day of the appointment - typically, late in the day after I have taken the ENTIRE day off and made myself available from 8-5 as required in their scheduling. Currently, I'm on my THIRD reschedule initiated by them. Last time, it was FOUR. Any other contractor that doesn't show up, doesn't get paid, but since the contract is a monthly fee, they've already been paid for a service they do not provide. Customer ********************** is horrid. You can't speak with anyone with authority. Lots of promises, no follow through or follow up. I can't believe this company hasn't been shut ******* contract is up for renewal in the Spring and I will NOT be renewing.

I read many of the reviews on file. I wish I had thought of checking before signing with them 1 year ago. We have a dispute with them regarding a $150. deductible. We requested a vendor to repair our garage door opener. We had no problem paying the deductible because that is part of our contract with Cinch. The vendor came to our home and advised the work would not be covered under our Cinch Home Services plan. He assessed it would cost $1265. to replace the rollers on the actual garage door, two new End Bearings, door balance adjustments, a 10-point tune up and a surge protector. Apparently none of this work was part of the actual door opener. We were advised that our $150 deductible could not be applied toward the total repair cost. We went ahead with the work. The door is more than 14 years old and we thought this would extend the life.Our concern is "what happens to the so called deductible"? It is not clear that the deductible does not apply if the repair work is not covered. Apparently, they say the deductible is not refundable because it was used as a "service fee" for coming to the house. They should spell that out in the contract. Why does anyone need them to find a vendor at the cost of $150. ? There are probably hundreds of vendors who will come to one's home for a service fee and always apply that fee to the cost of the work. Especially if they want to collect $1265 for a couple of hours of work. We know it's only $150 but it smells like a chintzy rip off.

DO NOT BUY ANYTHING FROM THIS COMPANY!! This has been the worst experience, and they are fraudulent! They do not stand by their warranties and will do whatever it takes to deny a claim, even if its a technicality! They take advantage of older people (My mom is the one who has this policy, so they dont think she understands what theyre talking about!) They will take your monthly payment and then deny anything they have to repair or replace and find a reason for it. Of course then people will cancel, but they dont care, because theyve gotten years worth of your money. What a ****! Theyve had one excuse after another and customer ********************** is horrible! I want to leave NO STARS BECAUSE THEY DESERVE NOTHING!

Live in SE Louisiana: had warranty since 2017. Put a claim for an AC unit, contracted provider came to fix it & 1 week later, unit wasn't working. Called them back, since I was in the 180-day window, they would provide the repair with no additional deductible fee. Later told that the original provider does not have the proper ladder to access my attic AC unit. IMPOSSIBLE since he was the one that accessed my attic the first time. (My guess is the provider didn't feel like fooling up/down stairs, then over across house to access AC unit as I noticed he had a blatant limp & constantly holding his back). No problem, get another provider. Sears tells me they DO NOT have another contracted provider in the area & I had to find someone else to fix it, pay for it, and IF they approved the charges, they would reimburse me. So for this regional areas of Southeast Louisiana, they only have ONE CONTRACTED SERVICE PROVIDER FOR AC UNITS?! Unacceptable. I informed them that I was not paying for anything first if they could not guarantee me the price/work would be reimbursed. Got a 2nd provider estimate and this person that Sears would cover a portion (approx 3 grand) & I would have to pay over 3 grand out of pocket for uncovered expenses. I read itemized report and the charges for uncovered expenses, I felt were unreasonable. I requested to have another estimate. Found another company on my own & was informed of a reasonable price that was less than what previous provider was charging (for same diagnostic issue). I sent estimate to Sears. I never received any follow up, no email, or anything about receipt of estimate. I followed up, spoke to a supervisor $ was told the claims team would send a reimbursement check covering cost of last provider. He quoted an exact amount. No check in 7-10 business days like he claimed. I called back and they don't have a record of that convo. Dealing with this over a year. Once I get my item fixed, i'm dropping them.

They are a ****. I've had them for about three years, I filed my first two claims in August 2024. I paid the $150 deductible for each claim, a total of $300. The first service provider they were supposed to send never showed up. They sent a second service provider who stated I needed a new built in microwave and parts for my oven door and gave me paperwork to that effect and they notified Cinch about what parts they needed. On August 26, 2024 I received a text from Cinch stating the parts were on order. On September 9, 2024 I called the service provider and was told the parts are no longer being made and to call Cinch. I called Cinch on September 9 and spoke to a ******* who told me she didn't see any parts ordered and she would call me back, she never did. On Sept 10 I called Cinch and spoke to a **** who told me she doesn't see any status on my parts and she would send an email to the service department and to call back in 24 to 48 hours. I called back 12 September, 48 hours later, and a lady named **** (don't know if it was the same one I spoke to on September 10) told me no email was sent and it looks like no parts were ordered and she would call some authorization department to find out my parts status and to give them another 24 to 48 hours. That is ridiculous! It's been a month since I filed my two claims and paid them $300 and all I get is the run around. This company has no problem taking your money, but once they get it they do nothing but give you the run around. Steer clear of them.