Customer ReviewsforBrightstar Credit Union

THIS IS THE WORST BANK EVER... They literally closed my account took my $2480 out of my account and told me they will contact me when they have further updates. This is ridiculous and if they do not resolve asap this will turn legal! Do NOT bank with this bank they are predators that will take your money for anything they see fit and its in their paperwork!

Terrible place to bank. I am looking at money in my account with my 2 eyes and everywhere I swipe my card the bank declines it. No one is answering when I call customer service. Try to put in my social security so they can pull up my account and they are stating they cannot find an account associated with that social security number

Worst customer service i have ever seen trying to get sn urgent wire transfer completed i sat on hold for three hours trying to talk to someone. Use a different place.

BrightStar used to be a great place to bank, and now theyve turned into a total catastrophe. My grandmother who encouraged me to get the bank was denied a car loan from BrightStar after being with them for over 25 years, and was approved by like all banks for really good terms then on my account I just cant take how they dont update how they operate to match the times. All Peer to peer sending is subject to the hours of operation. Like even Zelle which is supposed to be an immediate deposit to your account wont go in if its sent past 9. Its ridiculous. Some other like Venmo take DAYS. Its such a set back and incredibly inconvenient. Not to mention the tricks they play with the whole available balance vs your actual balance thing. They take money that you spent today out in two days so it messes with your balance and in turn your life functionality cause you never really know how much money you have in the bank. BrightStar is just SEVERELY inconvenient and old and should just go out of business at this point.

BSCU participates in inaccurate reporting to credit bureaus. April 2022, I receive a credit alert regarding a delinquent mortgage account with BCSU. I previously had a HELOC with BSCU, which was paid in full back in August 2017 with a perfect payment history. Thank goodness a Satisfaction of Mortgage was filed with Palm Beach County for the loan. Equifax corrected my credit report after I filed a dispute. Fast forward to June 2022 and the inaccurate account is back on my credit report resulting in a 202 point drop to my impeccable credit score. This company needs to get a handle on their reporting. This is unacceptable.

Their products are laughable compared to dozens of other credit unions across the country and they could not care less about their customers. The point of using a credit union is that you're treated like a person instead of a number - BSCU apparently missed that memo, as I guarantee any major bank will provide better service. There is absolutely no reason to keep your money here when there are so, so, so many better options, both physical and online.

Apparently, no longer a valued customerhave been a member of Bright Star Credit Union since the inception. I went in to the BSCU on Federal Hwy north of Commercial Blvd during the month of May 2021 to close my account. I was assisted by two tellers. I was told and reassured my account was closed COS XXX 5860. Fast forward a few weeks later I was charged a fee by FPL along with an additional fee from BSCU. As of today Dec 2021the account is still accumulating fees. Subsequently, my credit score has been affected and now showing a delinquency from BSCU. I have made numerous calls to several BSCU locationsat this point I am getting the run-a-round from the staff. Please, close this account and remove the negative actions the BSCU has place on my credit report.

I was looking to finance a car through my credit union (BSCU). I was approved and told I had 60 days to purchase a car. I was put in contact (by BSCU) with an someone who helped me locate a car. On the day I was going to look at the car (prior to the 60 days), I was told that they closed my application. I was told to finance the car at the dealership (if I decided to purchase the vehicle) and then transfer the loan to the credit union. When I called the credit union (after I got the car to transfer the loan) they told me they would have to do another hard inquiry. I asked the lady what the offer would look like. She told me. I declined because it was not better that what I had gotten at the dealership. A week later I called BSCU back to discuss the option to transfer the loan and I was told they would have to do another hard inquiry because the person I spoke to the week before did not do one. I did not want my credit pulled again so I told them no. A few days later I received a letter in the mail stating that BSCU did a hard inquiry on my credit. So someone was not truthful, was misinformed or never looked up my information in the first place. Either way, I never agreed to another ding on my credit from BSCU after the FIRST application that I put in and the withdrew WITHOUT speaking to me. I only use BSCU because of their affiliation with the BTU. I will be closing my account with them. It is inconvenient to bank with them and now they lied about something as important as a hard inquiry on my credit. I would never recommend them as a banking institution.