Business ProfileforStanley Steemer of South Florida, Inc.

On February 2nd, I made an appointment confirmed via email, with Stanley Steemer, for air duct cleaning, at my home, on February 6. About 9:45am on February 6, three men showed up at my door claiming to be Stanley Steemer technicians. I later found out (via a recorded message from Stanley Steemer) that a man, who was from a company named GREEN DUCT CLEANING & RESTORATION LLC, called Stanley Steemer, without my knowledge or authorization, impersonated me and changed the appointment date to Feb. 13. The caller, who was supposed to be me, provided the incorrect phone number, and address several times, during the call. Prior to this incident Stanley had 4 customers where unauthorized people showed up at their home. I would have thought that Stanley would have put some procedures in place to alert management or the customer of questionable interactions regarding scheduled appointments. The men did a substandard job, did not complete the work, and overcharged me $800, on top of the originally quoted $1,140. I was told by the appt. scheduler, from Stanley Steemer, to pay the tech upon arrival. I paid $1,940, when they prepared to leave, with the understanding that they would be back the following week to complete unfinished work. Stanley has offered to complete the original work at no charge. They balked at covering the additional $800 that the tech said was owed and I paid.I am in possession of call records, phone logs and video clips that have been shared with Stanley.