Business ProfileforToojay's Deli

I've loved Toojays for 20+ years and was in the email club. On 2/3/23, I got an email offer for 9 Free Mini Black-and-***** Cookies. It expired 3/5/23. (PIC 1)I went to redeem it 2/25. The cashier couldnt get the offer to work, and called the manager, who was rude. He said my code was invalid and I probably already used it. I told him I did not. He shrugged, said people are reusing codes and he can't honor it, dismissed me and addressed the next customer. I was not lying! I left humiliated.I called the office, but got no answer. I wrote via the website and got no reply. A week later I wrote again and said Id report this to the BBB. I got a call from a ** that hour. While explaining the issue, I remembered that the LAST email offer I had used, 11 months prior (my birthday cake slice), ALSO hadnt worked. They gave me my cake anyway and said I should call and check my account. I did, but got no reply and forgot about it. I was still getting emails. I told the ** I look forward to my birthday offer, but don't want to be humiliated by bad codes again. He said hed make sure it is fixed, and that Id get my birthday email in a week.Next day I got an email from *******. I explained what happened and noted the same issue last year (PIC 2). She said as an apology they'd send $25 in Toojays Cash that never expires (PIC 3). I was willing to end this, so I sent my address.But... then Toojays dropped me from the email list. I went from daily emails to ZERO, and NO birthday offer, which the ** promised would work this time.In May I got in the mail not $25 Toojays Cash that never expires, but 2 coupons: $10 off and $5 off (PIC 4-5). They expired in 2 weeks (5/31/23) and cant be combined. This wasn't resolved, and they expected me to go back? I emailed to ask why the change and why I was deleted from the email list. Im still awaiting an answer. AWFUL service. Send me a bad offer, then punish ME? I feel like they are still accusing me. I haven't been back.