Customer ReviewsforLethal Performance

Absolutely ********. I purchased a 750 dollar spoiler that was damaged during freight and I was told that it was my fault and it is what it is. It is very hard not to feel hatred towards Lethal Performance and Tru Fiber for ripping me off for almost a thousand dollars.
I hope they rot in **** so I can torment them for eternity. Not even ***** would stoop so low.

While we understand your frustration, *****, we very clearly list specific notes on our website in what to do in this situation and unfortunately none of them were followed.

"TruCarbon packs all products carefully to prevent damage during shipping. However, damage may still occur occasionally. Please inspect the packaging and the products carefully upon receiving them, then accept the shipment and notate any damages and irregularities, such as crushed, torn, punctured, or broken parts on both the packaging and the product, on the freight bill or receipt in the driver's presence. Buyer must retain all cartons, packing materials, and damaged products for the carrier's damage inspector to inspect. Do not refuse shipment or return it without approval, because the buyer's right to make a damage claim may be denied. A signed receipt without any notation indemnifies the carrier as well as TruCarbon from any further damage claims. Discovery of damages after a clear delivery becomes the responsibility of the customer.
All damages must be notified to carrier and the dealer within 24 hours. In cases of damage with proper notation on receipt, the carrier will determine whether to pay for repair cost or replacement value of the damaged goods after damage inspection. Replacement value is the amount the buyer paid to the distributor and is not negotiable. All disputes about the settlement amount should be addressed with the carrier. TruCarbon, under no circumstances, shall be liable for the damaged product or for subsequent settlement of the claim with the carrier."

I will highlight a few important parts for you;

- "Please inspect the packaging and the products carefully upon receiving them, then accept the shipment and notate any damages and irregularities, such as crushed, torn, punctured, or broken parts on both the packaging and the product, on the freight bill or receipt in the driver's presence."

You didn't do this

- "Buyer must retain all cartons, packing materials, and damaged products for the carrier's damage inspector to inspect."

You also didn't do this

- "All damages must be notified to carrier and the dealer within 24 hours."

Nor this

You contacted us weeks after the item was delivered with no box, and the part very clearly installed on your vehicle for pictures. At that point you are to assume all responsibility for your item. I understand it may not be what you want to hear, but that doesn't mean we are responsible given this situation.