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Find a Location

Mercedes-Benz Of Coral Gables has 1 locations, listed below.

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    Business ProfileforMercedes-Benz Of Coral Gables

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    10 complaints closed in last 3 years

    4 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 7/18/2002

    Years in Business: 71

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    300 Almeria Ave, Coral Gables, FL 33134-5812
    BBB File Opened:
    9/17/1998
    Years in Business:
    71
    Business Started:
    1/1/1953
    Accredited Since:
    7/18/2002
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 1940726 for this business, issued by Miami Beach, City of

    These agencies may include:

    Miami Beach, City of

    1700 Convention Center Drive

    Miami Beach FL 33139

    (305) 673-7420

    https://www.miamibeachfl.gov

    BBB records show a license number of 204206 for this business, issued by Miami-Dade Tax Collector

    These agencies may include:

    Miami-Dade Tax Collector

    140 W Flagler Street, 1st Flr

    Miami FL 33130

    (305) 375-5452

    https://www.miamidade.gov

    Type of Entity:
    Corporation
    Alternate Business Name
    • Bill Ussery Motors, Inc.
    Business Management
    • Mr. Richard Santalla, General Manager
    Contact Information

    Principal

    • Mr. Richard Santalla, General Manager

    Customer Contact

    • Mr. Greg Barnes, President
    • Mr. Richard Santalla, General Manager
    Additional Contact Information

    Fax Numbers

    • (305) 446-5875
      Primary Fax
    • (305) 447-3766
      Other Fax

    Email Addresses

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    10 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/22/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Mercedes Benz of Coral Gables is the headquarters for the Ussery ********** which owns Mercedes Benz of Coral Gables and ******** **** of ****************, both in Miami-Dade County, **.I have tried to reach out to said companies HR department, President, and finance leadership with no responses, with deliberate neglect from the company.A few months ago, ********** employees damaged my vehicle, for approximately $5,000 in damage during a routine warranty repair for a faulty AC system in a brand new MB GLE 450. I inform the dealership who offers me a loaner while they repair the vehicle, they in turn file fraudulent paperwork on the invoice claiming no damages could be found, while verbally informing me they see damages but refuse to be held ********************************** ********** employees in the service department then email me an invoice for the repair of said damages, that in a written invoice they claim never existed, and follow it up with a 30% off maintenance coupon only valid in their (2) Ussery owned dealerships.General Managers from Ussery have refused attempts at communication over this matter by ************** *** Executive Customer Relations specialists, as well as by ************* ********* Services Executive Relations specialists. All of this, on top of the fact that Ussery ********** is aware that I am mentally disabled, and even disclosed my military mental disability compensation as my income, when they secured me my current $80,000 auto loan, as a replacement for a $40,000 auto loan for a vehicle they sold me that had serious engineering issues.
    Read More

    Customer Reviews

    3 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Leslie M.

    1 star

    03/21/2024

    This situated has been going on for almost a year since May of 2023 I purchased a E 450 coupe that had a small list 11 items that needed to be corrected. MBCG kept my car for almost (In the course of a year) 4 months and only repairing 1 or 2 items each time HORRIBLE SERVICE this last situation I met with the service manager ******************************* he was aware of all the unrealized promises so he agreed to do all that was remaining 5 issues and 2 new ones and change out my oil at no cost to me. They only corrected 2 of 7 items and never did the oil change they had promised so my car light for service was blinking so I called my service person and she acknowledged that they had never changed my oil only topped it. I had expressed major concern about my engine making noise etc.Mr ********* had said not be concern he would cover the cost since he knew my history yet this service was not done as promised plus the remaining list .... IMAGINE THE DEALERSHIP PAID ONE MONTH OF MY CAR PAYMENTS ... I have heard from sooo many of my friends how poor the service department has been

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