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Find a Location

Excalibur Auto Group Inc has 1 locations, listed below.

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    Business ProfileforExcalibur Auto Group Inc

    Used Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 11/6/2014

    Years in Business: 16

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    8201 W Clearwater Ave, Kennewick, WA 99336-9577
    BBB File Opened:
    6/6/2008
    Years in Business:
    16
    Business Started:
    10/31/2007
    Business Incorporated:
    10/31/2007
    Accredited Since:
    11/6/2014
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Business Management
    • Mr. Eric Moore, President
    Contact Information

    Principal

    • Mr. Eric Moore, President

    Customer Contact

    • Mr. Eric Moore, President

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/18/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I bought a 2014 Kia ******* from Excalibur on 5/27. I traded my ***** cruze in and also paid them the remaining balance in full in cash and took possession of the car on 5/28. Within 24 hours of driving the car the check engine light came on and within 3 days it started having other problems like not starting and the push start remote sometimes doesn't work. I have both been to Excalibur and called numerous times about the issues,they do not seem concerned. They scanned the engine code and said it needs a catalytic converter, which 3 weeks later they have still yet to do that repair. I am a single mom, living on low income, and have saved for years to buy this car that they said was a good car and had no issues. I have had to take off work early and miss work sometimes due to the intermitten no start issue that they are not concerned with fixing. I took the car to my mechanic to try and get help to diagnose the problem which costed me $225 and he found that the car needs $2,473.54 in repairs for the leaking head gasket and neutral switch and he said if these repairs are not done that the engine will blow. He gave me statements, paperwork, picture and video evidence to give to the dealer to ask for the repair to be done and when I went to drop it off, they took copies and told me the manager ***** would call me, it has been about a week and he still has not called me and is dodging my phone calls. The other manager ***** knows the remote is not working and told me to replace the battery in it which I did, and it is still not always working properly so it is a faulty remote which I have asked that they replace and they have refused that as well. I feel like I gave them my life savings and they need to make it right by repairing all the issues- the catalytic converter, the head gasket, the neutral switch, a new key fob, and diagnose and fix the no start issue. I am very disappointed in their dishonesty and uncaring, unapologetic attitude in getting this issue resolved.
    Read More

    Customer Reviews

    4 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Asim G.

    1 star

    01/09/2023

    The Guest Relations Specialist ******************* told me that the tax and documentation fees were included in the price of the ****** Avalon, which was ******. He told me it was Excalibur's Plus Plus pricing, but Tax and Documentation fees were separate. The finance guy was moving so quickly with the sign here and here fast talk that I missed it. Of course, *** didn't give me the worksheet he used to figure out the pricing info. So it's my word vs his. All I can say is Buyer beware and never take *** at his word. Always get it in writing.

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