10 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from tim h
5 stars06/29/2024
Adventure Life went above and beyond in finding us a new charter boat in the ********* when the original chartered boat went aground and it looked like our trip might be ruined.Thanks to AL for handling this so well.*** & ***********************Adventure Life Response
07/01/2024
Thanks for the stars and kind words!Review from Annie B
5 stars06/28/2024
***********************:- After checking various overseas agencies for a custom charter cruise to *********, we chose Adventure Life and I am so pleased we did! When the boat we were booked on got wrecked two months before our trip, AL pulled out all the stops to get us a last minute replacement, and also gave generous refunds to all 16 of us. How many other agencies would have said "Not my fault" and walked away? It was not their fault, but, unlike "Visiting *********" in ******* (the boat owners), they accepted responsibility and salvaged a trip that turned out to be a trip of a lifetime. *********************.Adventure Life Response
07/01/2024
Thank you for sharing your experience! Doing right by our travelers is important to us, I'm glad we were able to do that for you and your group.Review from Bruce P
5 stars06/10/2024
Adventure-Life travel was FANTASTIC! They took our vague concept for our vacation to ****** and turned it into an amazing trip. They were easy to deal with and were receptive to our requests. Every aspect of our trip was meticulously planned and executed. We plan to use them again for our next adventure.Adventure Life Response
06/11/2024
Such a great report, thank you for sharing! We are so happy to know you've been pleased with our service!Review from Desiree R
5 stars03/31/2024
Very amazing team. Perfect for an epic trip such as Antarctica !!!!Adventure Life Response
04/10/2024
Thank you for the compliment!Review from Jane C
5 stars01/08/2024
From start to finish one of the best adventures and experiences I have ever had!Adventure Life Response
01/09/2024
Fantastic! This is so wonderful to read, thank you!Review from Emily S
5 stars11/04/2023
Amazing travel company that we have used many times. Wonderful assistance with the planning and during the trip. They always listen to what you want to do and have great suggestions. The customer service is fantastic. They communicate well and get back to you in a timely manner We get detailed information for each day of the trip. What we are doing, where we are staying and how long are drives between places. They are the best travel agency I have worked with. All our vacations with Adventure Life have been wonderful. A huge thank you to their staff for being so amazing!Adventure Life Response
11/07/2023
It has been our pleasure to send you on each one of your adventures. Thank you so much for the kind words, your vote of confidence is very much appreciated!Review from Linda V
5 stars05/04/2023
This is a great company to help you plan the trip of a lifetime. I was cautious at first, did my due diligence to make certain this was a real company. I did look at the BBB to look up Adventure Life. Its the real deal! We went on a cruise from **********, *******, and on to ******. Everything was so nice, well organized, fantastic. Great customer service. I cant wait to book my next vacation!Adventure Life Response
05/05/2023
Such a nice report, thank you! I'm glad you found us and even happier that you enjoyed your trip!Review from Matt M
5 stars05/28/2022
Adventure Life is without a doubt the best travel agency we have ever worked with. There was no stone unturned and attention was given to every detail. The organization of our trip, personal we link to all of our info, itinerary, insurances, flight info, passport info, contact info, etc. was more than impressive. Everything about the planning by Franny and Chern was perfect, even when we had to modify a small hiccup regarding an activity one day, we we able to, in real time, speak with Chern, and make new arrangements. I'm certain she worked overtime that day to help us even. I don't think I could say enough good things about them. I've said it more than once to my wife, that they will have our business going forward for any and every trip we plan within their offerings.Communication and replies were always prompt, questions answered, our input was valued, the entire vacation was a success because of Adventure Life. The best review I can give, is to say publicly, thank you very much and to any who might read this, give them a call, you will not be disappointed.Review from Deb
5 stars01/20/2022
We orginally booked the ********** Beaches and Rainforest trip for our party of 7 for early April 2020. Then, COVID. ******************************* was able to postpone, then rebook the trip for late March 2021 - and even added 2 additional people to the trip! Then, Delta. We worked with *************************** to rebook again for this last week, Jan 2022. Then, Omicron....but we decided to go anyway and SO glad we did!Throughout these planning, replanning and replanning years, the communication from both **** and ******** was outstanding. We were always kept informed and updated and knew what our next move needed to be. Though we were a large group who had had 2 cancellations, it all came together just wonderfully. We did have one minor hiccup involving reservations at one of the hotels, but Adventure Life cleared it up in 30 minutes and we were walking on the beach in no time.The accomodations were lovely, the guides were fantastic and the transportation never failed. Overall, this was one of our families most memorable trips and I can't thank these 2 ladies enough for their patience and cooperation in making it all happen for us. It was the trip of a lifetime. We will DEF take another Adventure Life trip again soon!Review from Jack F
5 stars11/11/2021
**** and I wish to sincerely thank you for your professional and prompt service with the planning of our 40th Wedding Anniversary trip to ****. Our experience was truly amazing and we felt so fortunate to have had the pleasure of booking our trip with Adventure Life. This is our first experience with booking with a travel company and trust me from the very first phone call to *************************** we felt confident. ****** has an charismatic attitude and helped us with the logistics, accommodations and reassurance that this would be a remarkable journey.After many questions regarding her input and making the decision to move forward we also had the pleasure to also work with ***** to finalize our itinerary and make any necessary updates. Once we arrive in ****, JC our private tour guide from Lima Tours was there to meet us at the airport and handheld us through the process. We had his support and knowledge which made this trip a truly memorable experience. From the very first phone call to ****** to the final departure from **** we received best in class service. We look forward to our next adventure and will certainly refer clients to Adventure Life for future travels.Adventure Life Response
11/12/2021
Thank you so much for your kind words! We are so happy to have been a part of planning your special occasion and even happier that you enjoyed working with us and your trip as much as you did.
Customer Review Rating
Average of 10 Customer Reviews
Contact Information
Business hours
Today,4:00 AM - 10:00 PM
MMonday | 4:00 AM - 10:00 PM |
---|---|
TTuesday | 4:00 AM - 10:00 PM |
WWednesday | 4:00 AM - 10:00 PM |
ThThursday | 4:00 AM - 10:00 PM |
FFriday | 4:00 AM - 10:00 PM |
SaSaturday | 9:00 AM - 5:00 PM |
SuSunday | 9:00 AM - 5:00 PM |
Want a quote from this business?
Get a QuoteCustomer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.