Business ProfileforTedder Industries
At-a-glance
Customer Complaints
5 complaints closed in last 3 years
0 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Products & Services
Business Details
- Headquarters
- 4411 W Riverbend Ave, Post Falls, ID 83854
- BBB File Opened:
- 12/9/2014
- Years in Business:
- 11
- Business Started:
- 3/17/2013
- Business Incorporated:
- 5/9/2014
- Accredited Since:
- 3/13/2015
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- Old Faithful Holsters
- TI Holdings, LLC
- Alien Gear Holsters
- Related Businesses
- Business Management
- Mr. Thomas Tedder, Owner
- Mr. Maxwell Wiener, Manager
- Alicia Tedder, Member
- Contact Information
Principal
- Mr. Thomas Tedder, Owner
- Mr. Maxwell Wiener, Manager
Customer Contact
- Mr. Maxwell Wiener, Manager
- Additional Contact Information
Fax Numbers
- (208) 545-6903Primary Fax
Website Addresses
- (208) 545-6903
Customer Complaints
5 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
05/16/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
7 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Scott G
07/04/2024
Tedder Industries Response
07/08/2024
Hello *****,
I apologize that you have had a less than stellar experience with us. If there was any issue with fitment beyond what can be remedied through adjustment we probably had to land on "Sorry it won't fit". I know that we have hundreds, if not thousands of these holsters being used and the only fitment issues we hear about usually involve some sort of variant, aftermarket parts, etc.
After combing through all of our interaction records, I only see two phone calls in May under the phone number we have on file. Those phone calls seemed to be handled well, thoroughly, and without conflict. After listening to them the only action I see happening is where I personally walked your order down to the head of Rapid Force production and got the build expedited and shipped because we were beyond quoted lead time. Beyond that I see that you sent the order back and it took us about 5 days to get it processed. The refund was then submitted to you.
As for your reviews you submitted, I see that you posted this BBB review on July 4th and that those reviews were submitted July 5th, just three days ago. Our whole company was out for the holiday weekend so it is very likely those reviews just have not been reviewed internally yet. This is not a task that is handled by my **************** team so, unfortunately I don't get to say what gets approved or when. To be fair and transparent, if there was any profanity or there was no relative information those reviews often do not get approved.
Unless you used a different phone number or emailed under a different email, I am not seeing where we had any conversations about how the pistol fits in the holster. I did call the phone number on file and left a voicemail as well but ran out of time.
I would really like to speak with you directly and see if there is any way to make this right with you. We cannot make any custom holsters, but at the very least I would like to hear what you have to say. I am always open to feedback and how we can improve our service. I can be reached at ************. Hopefully we can connect and get this resolved to the best of our ability. Hope you had a good Independence day. Thank you.
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