Customer ReviewsforGold Seal Plumbing

We had *** and **** come out to assess a very old drain that was very slow. They assessed the problem and affected extensive, same-day repairs! They left the site neat and clean too. Thank you, ***, **** and the Gold Seal Team!

Thank you so much for your kind words *******. We are so happy they could ***** the problem and get the repairs done at that same time. We strive to be efficient will all of our service calls, so we appreciate the feedback. We will pass along your statement to *** and ****, as they will be appreciative as well.

Hired Gold Seal Plumbing to clear a clogged drain. Tech quoted $80 per hour; was there for approximately 20 minutes and was charged $834.38. After complaining, they issued a $100 refund. Will never use this outfit again. Overpriced to say the least.

Thank you for your feedback, we use this information to train our employees and continue to be better. Some other companies advertise drain opening at a lower price which doesn't include main sewer cleaning. The process and equipment are significantly different, affecting the price. Gold Seal Plumbing doesn't offer hourly rates as we are an up front flat rate pricing company. We do not proceed without prior authorization. Our service manager did reach out and he is glad the conversation went well. Thank you again for helping us better serve our customers.

Kudos to **** and to *** for a job well done on getting my kitchen faucet working well again.**** had to come back twice to get the correct part for this faucet repair which took effort on ***** behalf to keep looking for the right part. Fortunately, *** did get the right part and then **** did an excellent job in problem solving as there was also a blockage that was preventing the cold water side to have more pressure. Thank you both for your Professionalism, skill set and positive attitudes. Appreciate you both and the Gold Seal Plumbing for excellent service!!********

Thank you so much for taking the time to leave such a nice review ***. I'm so glad we could get the correct part for your faucet, and happier yet that you were satisfied with the outcome. Thank you for trusting us with your plumbing needs.

In 2017 I hired Gold Seal ******* to install a hot water tank and mixing valve in my home. I have been happy with the system, since it is designed to fill a deep soaking tub in my bathroom.And then, the water heater shorted out...no more hot water whatsoever. I called Gold Seal and was delighted to find out that my tank has a 6 year warranty, and the company scheduled a free repair service call for me the next day. Everyone was happy so far!A very nice and professional young man came to assess the damage and schedule the replacement tank. He determined that the mixing tank had failed and may have been the cause of the shorting out of the tank elements. All he wanted to do going forward is to check with his supervisor. His supervisor is named ****, and he immediately told the technician that the warranty would NOT COVER the replacement because the mixing value caused the problem and that the mixing valve only had a 1 year warranty. Let me stop here and tell you that I have had other appliances fail before the warranty expired...and I have never had a company balk at replacing the appliance that was still under warranty. These things can happen...that's why I purchase only high end appliances!Despite my concerns and disappointment in **** and Gold ****************** would not budge. He was sorry that the original installers FORGOT to mention that the warranty on the tank and the warranty on the mixing valve were vastly different. **** offered a few discounts and free install as compensation. And yet, once a company treats me poorly, I am no longer interested in hiring them to do my installs. What would happen next time, and what am I NOT BEING TOLD ABOUT MY PURCHASE AND THEIR WARRANTIES?I hope you read this review BEFORE you consider hiring Gold Seal ******* for your new appliances. At Gold Seal, you'll pay the highest prices for high end appliances, and possibly receive the poorest service if things go wrong.

HI Laurel,We sincerely apologize the miscommunication regarding the water heater and the mixing valve having 2 separate warranties. These 2 products come from different companies, and each company has their own warranties, so we apologize if that was not clarified at the time of the purchase. We do warranty all water heaters we install for 6 years (which is 5 years past the manufacturer warranty), including parts and labor for normal wear and tear and/or manufacturer defects. Unfortunately, the mixing valve has only a 1-year warranty, and when the mixing valve failed after 5 years of use, it flooded the water heater electronic components making the water heater irreparable. This was an unfortunate situation, much like a vehicle that was water damaged, so we offered to replace the water heater and mixing valve at vastly discounted prices. We will use this as a learning situation to ensure our customers are aware of our warranties on products we install.

Gold Seal Plumbing responded quickly to my call requesting an urgent need for their service. ****** was here within a half hour. He found the reason for a leaking water pipe. Quickly replaced it. He was very pleasant. I highly recommend Gold Seal Plumbing

Thank you for the wonderful review *******. I'm so glad we could help with the water leak.

***** did an excellent job of repairing our drain pipe. He was friendly and knowledgeable. He was patient with my barking dogs.

Thank you for such a nice review *******. We're so glad ***** was able to repair your drain ad we appreciate you trusting us for your plumbing needs.