Business ProfileforTeton Volkswagen

8/21 Took our Volkswagen Jetta in. The horn was not working, the window was not rolling up, and the check engine was on. No communication. I ended up reaching out to get the status on the vehicle. It was difficult to get in touch with the service department. I would be on hold for over 10 minutes. They offered to take down my number so they could call me back with the status --- never happened. Following day tried several times without success, even getting through I could not get a definite answer and offered to have the person working on our car call us -- never happened. The following Saturday I personally went into the dealership to get an update finally got answers -- they ordered the parts and they were able to give me an estimation of the cost -- OVER $3500!!! -- for a diesel particulate filter, new horn, and new switch for the window plus the labor to get it done. Service tech was supposed to contact me for scheduling -- never happened. The next week -- nothing -- same hassle -- finally got a hold of someone. They could not schedule it until September 12th. Not happy -- almost 20 days without this vehicle. Called September 12th to schedule pick up the vehicle (repairs completed), was told that it was scheduled to have the repairs done on Oct 11th....no calls, no communication, same hassle to talk to someone. 9/12 Retrieved the vehicle, a box of expensive parts, an unnecesary oil change, and a bill for over $2400. I have it schedule with another dealership that was straight forward about the lead time (Sept 28th). It would have been almost 50 days without a repaired vehicle..that is if they were to honor this second state appointment to have the repairs done.Very disappointed in how we were treated, the lack of communication, and the lack of understanding for the urgency of getting a repaired vehicle back in a timely manner. I would caution anyone who considers getting any service work done at Teton Volkswagen.