Business ProfileforSleep City

I am writing to file a formal complaint against sleepcity.com (********, **) regarding their unethical business practices and refusal to issue a refund for a defective mattress we purchased from them.On 02/21/23, we bought a ******* Beauty Rest from sleepcity.com. Unfortunately, from the very first night, it became evident that the mattress was defective and did not meet the promised quality standards. The issues we encountered include dipping, irregularities in firmness, etc. which left me not being able to walk.As responsible consumers, we immediately contactedleepcity.com to seek a resolution for this matter. Despite explaining the situation and offering to send my doctor ******** and a doctors note, they outright refused to acknowledge their responsibility and denied our request for a refund.We find it utterly unacceptable that sleepcity.com is attempting to absolve themselves of their obligations. We believe we are well within our rights to expect a product that is free from defects and performs as advertised.Furthermore, we have made numerous attempts to communicate with sleepcity.com, both by phone and email, but our complaints have fallen on deaf ears. Their lack of unwillingness to refund ** for a defective product has left us feeling frustrated, deceived, and taken advantage of as consumers.We are seeking immediate action to rectify this situation. Our desired resolution is a full refund for the defective mattress, as it is clear that a replacement or repair will not resolve the inherent flaws in the product we received.We trust that the Better Business Bureau will investigate this matter thoroughly and hold sleepcity.com accountable for their negligent actions. We request your assistance in resolving this dispute promptly and securing the refund we are entitled to.