Business ProfileforCloverdale Funeral Home, Cemetery and Cremation

In June of 2023, my family was made aware, due to new regulations recognizing ********************** members as eligible for veteran burial services, my father *********************************, who had served in the ***** National Guard and passed away September 5, ****, could be eligible for a Veterans headstone or medallion. The government paperwork was really hard for my family to decipher, so on August 4, 2023 I met with a representative of Cloverdale Funeral Home in *****, ***** for assistance. After talking to the person, she agreed he should be eligible and confirmed I had the correct form filled out. She informed me there would be charges to install the headstone on my father's existing grave at Hillcrest Memorial Gardens in ********, *****. I paid and was told I would be notified when the new stone was in place. I received a letter from the *********************** saying they denied my request since my father has a personally purchased headstone on the existing grave.On October 6 I took the letter and met with the representative at Cloverdale to request a refund of the money I had paid. She took a photocopy of the letter and said she would initiate the refund.After numerous phone calls, text messages, and additional visits to the office, as of today, November 6, we still have not been refunded. I have been told additional paperwork required my signature, which I provided. Now I am being told the company initiated new audit procedures so things are taking longer. This has gone on longer than it should. I simply want my refund.