Customer ReviewsforMelaleuca, Inc

I'm only giving a single star because the Renew lotion is actually great. The membership and overall business model feels like a big scam. I only wanted the lotion recommended by my esthetician and you have to jump through hoops to place an order. You can't just order on the website. You have to become a member. I was connected with one of the people who sell it and had to watch a video before they helped me get an account. It's ironic that they advertise "non member" pricing on the website when I have literally never been able to purchase without a membership. You have to spend a minimum number of "points" and the point system doesn't make sense. The way they offer "free shipping" in the form of loyalty points or something like that also feels gross. And it's just plain bad business practice to not offer a "membership hold" and require members to go through a drawn out process to cancel their account just so you don't get charged each month for products you don't want/need. Melaleuca feels like a big scam with borderline deceiving business practices.

Thank you for the feedback regarding setting up your membership.  We understand your time is valuable and it is important to provide a smooth and straightforward experience to get your account started.  It sounds like this was not the experience we were aiming for.  Your cancellation request was received and processed on 8/29/2024.  We are thrilled you enjoy our Renew lotion and hope to see you as a customer again in the near future.  

I originally signed up to be a customer with the understanding their products are healthier alternatives for my family and our environment. After some recent research I realize that is far from the truth. Many of their products are ranked higher in toxicity for both humans and the environment. For example according to the *** Healthy Living app the Melaleuca Diamond Brite Dishwasher Detergent Packs were rated F which is the worst most toxic rating to be given due to the potential significant hazards to health or the environment. When I reached out to Melaleucas customer service via email with these concerns, they were not addressed. I informed them via email early on in the month that I want to cancel my membership due to the toxicity of their products and yet they still took it upon themselves to bill my credit card company and send me a default shipment order for that month and then refused to reimburse me the shipping to return it. When I called to request a return shipping label the woman was very rude and so I asked to speak with a manager. She told me managers do not deal with customers directly. When I refused to accept that as an answer she told me she could take my number and maybe one would call me back another day. Very poor customer service and communication along with the fact the company as a whole is misleading regarding their products and their threat to our well being and environment.

Thank you for taking our call to discuss your concerns. We're happy to find a resolution together.  Our aim is to provide the highest level of service to our customers and it looks like we have fallen short of that expectation.  Our teams including our leadership is willing to help our customers any way they can.  We hope to see you again as a customer in the near future.