Business ProfileforNorthwest Leasing of Boise, ID

I leased a vehicle from this company. I paid $543 a month for a 5 year lease. I have been paying every month since April, 2023. I have paid $4,887 total. I have the proper insurance. I have always communicated with them and if there was an issue with the payment I called quickly to resolve it. I was unaware of a toll bill being placed on the vehicle. The company never sent the information about the toll bill too me. I came out to my vehicle gone one day even though I was up to date on my payments. After I tried to discuss the issue with the company and explained I didn't receive the toll bills and that I could pay it that same day. They stopped making contact. The next time I heard back they said the loan was cancelled and I could not get the car out of being repossessed. The company has been shady about all of the issues I've had with them as well as rude and dismissive. I feel personally victimized as a woman, as well as when I mentioned having my domestic partner, also female, look into the bill the person on the phone laughed and was then cold and dismissive. As a company with this many unsatisfied customers who are reporting them, I wonder why the better buissness bureau has not dug deeper.