Business ProfileforQuality Appliance Service and Repairs

****** went out and was no longer cooling. Called and hired a different repair company. Somehow the job was sent to A1 Quality Appliance. Sealed system is under warranty for parts only. Quality Appliance neglected to provide requested quote for the repair. After the job was "complete" I receive a bill for $728 dollars--Labor only. This is $500/hour. Really!? No tax was applied to the bill, and after requesting an itemized bill all they sent was tech notes with the cost. How is this an itemized bill? The fridge worked for less than 12 hours. Now it's Saturday on a holiday weekend. Monday (the holiday) the office calls and says they will try and get someone out next week. I told them they would be there the next day. Tech arrived and said it was a bad compressor. Ordered a new one, along with some other parts. Fast forward over 2 weeks. All parts finally on hand. Tech comes out and replaces the parts he has had for 2 weeks, not the ones he was waiting to arrive. 23 days without a refrigerator and they failed to replace all agreed upon parts. I called ** and was provided a repair authorization number and provided it to the tech/office. They then billed ** for the repair but still refuse to reimburse me for the initial appointment. The second repair was paid for, which was replacing the parts they did the first time. The company "warranty's" their work so it would have been no charge anyway. Instead they billed me for a repair and ** for the same repair 3 weeks later. Sounds like fraud to me. Now, the compressor is making a knocking noise but the fridge is still cooling. They asked to come back out and I declined. I don't want to be stuck with another bill from them for work they can't seem to get right on two occasions. Waiting on ** to contact me and hire someone else-Like I did in the first place. Bottom line, 23 days without a fridge. Tech came out 3 times and still isn't fully repaired. Why did they come out? I didn't hire them. Office refused to refund.

Thank you for this information. As we discussed with you, your initial sealed system repair was not covered by *** however, when the compressor was bad and needed a new one *** part error, not our error) ** was willing to cover the second sealed system repair because of their part error. There were TWO sealed system jobs that were completed and both of them had to be paid for. One by you, the other by ** because of their part defect. I am sorry that this is frustrating, but this is how warranty works. We have to pay the technician for his time on both jobs and cannot offer a refund for something that he did. I am showing that you stated your refer is working, however, if that is not correct and you are having any further problems you are welcome to call us and we would come out for free as we do guarantee our work.