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Find a Location

Landers Dodge has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforLanders Dodge

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    10 complaints closed in last 3 years

    6 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 7/26/2004

    Years in Business: 19

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    This company operates the Dodge car & truck dealership and also offer a full service repairshop. They also offer previously owned vehicles.

    Business Details

    Location of This Business
    2701 Benton Rd, Bossier City, LA 71111-2309
    BBB File Opened:
    1/1/1997
    Years in Business:
    19
    Business Started:
    5/3/2004
    Accredited Since:
    7/26/2004
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Business Management
    • Mr. Jimmy Desoto, General Sales Manager
    Contact Information

    Principal

    • Ms. April Babcock, Dealer Relations Manager/Customer First Facilitator

    Customer Contact

    • Mr. Denny Rogers, Managing Partner
    • Ms. April Babcock, Dealer Relations Manager/Customer First Facilitator
    • Mr. Jimmy Desoto, General Sales Manager
    • Mr. Kevin Waldrop, Operations Director
    Additional Contact Information

    Fax Numbers

    • (318) 797-1614
      Primary Fax

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    10 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/07/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I have a history with Landers and they continue to make it worse. 7 years ago i went to landers to purchase a vehicle since the engine blew in mine. I arrived in a rental (Hertz). I spoke with a sales representative who wanted me to forget about my current car and buy one off the lot. I had issues with that because my jeep still pad payments. I just needed a basic used car at the time. He attempted to convince me to let my jeep go into repossession and tried to assure me that the car sale will be done by then. I know how that worked. Guy was a scam artist just wanting a sale. I go to leave and he follows me out to keep pressing it. I get in the car and boom. We get rear ended in their parking lot by a vehicle that rolled out of the service bay. The sales manager comes, gives me an insurance card and tells me not to give it to hertz unless they notice the damage. Total scam. I swore i wouldn't go back. Fast forward to the last two weeks. I buy a 2018 Dodge Challenger out of texas and paid in cash. I reach out to Landers to have the factory remote start installed. Due to the mopar strike the part isnt available anywhere. I ask if i can find it can it be installed by you. He easily guaranteed yes. "Bring the part and we will charge $80 - $100 to install. I searched high and low for a few days and finally found the part in a dealership in Virginia. I reach out and they confirmed they had it. While in the phone with them i called bck to landers who confirmed the part number and onc again said when i received it to bring it in and they will install it for $80 to $100. I go ahead with purchasing it for $417 including shipping. I get it and the moment i talked to landers today 3/6/2023 with the part they said they cant install. I told the story and then they said they could for around 350 to 400. I said you guys quoted me a way lower price multiple times but they didnt care. Once again bad treatment. Now i have to pay or not have it installed. Please save time. Stay away!
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Rick F

    1 star

    04/30/2021

    I have bought $150000 of cars from this place and had problems with every one of their departments except parts and Mr ******* is so buffered from the customers he either don't care or doesn't get the info I have left. The main problem is the other Dodge dealerships in the area stink too!

    Landers Dodge Response

    05/05/2021

    MR. *********

    I DO APOLOGIZE ABOUT YOUR EXPERIENCE HERE AT LANDERS. I SEE THAT IT HAS BEEN SOMETIME SINCE YOU HAVE BEEN HERE FOR SERVICE.

    I WILL BE REACHING OUT TO YOU REGARDING YOUR REVIEW TO DISCUSS FURTHER AND ADDRESS.

    BEST REGARDS,
    APRIL *******
    DEALER RELATIONS MANAGER
    XXX-XXX-XXXX EXT 2155

    Local BBB

    BBB Serving Northeast and Central Louisiana and the Ark-La-Tex

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