Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Grand Pacific Resorts has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforGrand Pacific Resorts

    Vacation Timeshare
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Additional business information

    Additional Info:
    FRAUD ALERT: (2/4/14) Unauthorized individuals posing as corporate officers of GRAND PACIFIC RESORTS have been making fraudulent offers to purchase timeshares, demanding payment of an upfront fee, usually paid by cash card (such as Green Dot). If you believe you have been a victim of this scheme, contact your local authorities. Please notify Grand Pacific Resorts if you have any questions by contacting our legal counsel at (760) 431-8500, extension 111.

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 11 Customer Reviews

    Customer Complaints

    63 complaints closed in last 3 years

    26 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 11/1/1985

    Years in Business: 42

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This business offers vacation timeshares and resort accommodation services.

    Business Details

    Headquarters
    5900 Pasteur Ct Ste 200, Carlsbad, CA 92008-7336
    BBB File Opened:
    1/1/1982
    Years in Business:
    42
    Business Started:
    1/1/1982
    Business Incorporated:
    3/31/1993
    Accredited Since:
    11/1/1985
    Type of Entity:
    Corporation
    Alternate Business Name
    • Advanced Commercial Corp
    • Grand Pacific Palisades Resort
    Business Management
    • Mr. David Brown, Co-President
    • Ms. Hayley Hughes, Executive Assistant to the President
    • Ms. Renee Wagner, Senior Director of Brand Management
    • Ms. Virginia Mula, Account Manager
    Contact Information

    Principal

    • Mr. David Brown, Co-President

    Customer Contact

    • Ms. Hayley Hughes, Executive Assistant to the President
    • Ms. Virginia Mula, Account Manager
    Additional Contact Information

    Fax Numbers

    • (760) 431-4580
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Timeshares

    Customer Complaints

    63 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/01/2024

    Complaint Type:
    Order Issues
    Status:
    Answered
    I am filing this complaint against Grand Pacific Resorts due to the unacceptable behavior of their staff. Despite my attempts to work with them to resolve my timeshare obligation, each interaction with their representatives has been characterized by rudeness and lack of empathy. They are unwilling to understand or address my concerns and the challenges I am facing.My primary request is for Grand Pacific Resorts to facilitate my exit from the timeshare arrangement and issue a refund. The initial purchase was made under false pretenses, and I firmly believe I am *********** a fair and just resolution. However, the company has consistently failed to see reason and has stated that they can do nothing for me, which I do not believe is true. They helped get me into this predicament so they can help me get out of it.I am seeking assistance from the Better Business Bureau to expedite this matter and connect me with a representative from Grand Pacific Resorts committed to providing a solution and engaging in constructive dialogue. I hope your involvement will help me settle this matter once and for all.Thank you for your attention to this matter. Sincerely,*********************
    Read More

    Customer Reviews

    11 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Arnold L

    1 star

    03/07/2024

    Our experience has been far from what was promised, leading us to caution others considering this venture.From the beginning, our journey with Grand Pacific Resorts has been fraught with challenges. We are now trying to navigate the complex process of exiting our timeshare agreement. Understanding that circumstances change and seeking flexibility, we reached out to Grand Pacific Resorts for assistance, only to be met with a response that was both surprising and disappointing.Upon contacting their customer service team, we were informed that they could not assist us in canceling our timeshare because they "don't manage our timeshare." This statement was perplexing and frustrating, given that our contract and all communications up to this point had been directly with Grand Pacific Resorts. The lack of accountability and assistance in this matter left us feeling trapped in an agreement that no longer served our needs or interests.This experience has been eye-opening, revealing a ***** contrast between the initial sales pitch and the reality of owning a timeshare with Grand Pacific Resorts. The difficulty in exiting the timeshare, coupled with the unhelpful response from their team, has led us to regret our decision profoundly.For those reading this review and considering investing in a timeshare with Grand Pacific Resorts, we urge you to think carefully and weigh your options. While the concept of a timeshare might seem appealing, the reality, based on our experience, can be far more complicated and binding than anticipated.We hope that by sharing our story, we can help others avoid the predicament we find ourselves in. It's a situation we wouldn't wish on anyone, and our advice to potential timeshare buyers is simple: stay away from this timeshare. Our ongoing struggle to find a resolution continues, and we hold onto hope that our voices will be heard, and we can find a way out of this binding agreement.

    Local BBB

    Better Business Bureau Serving the Pacific Southwest

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.