Business ProfileforCultural Italy Inc

They planned our 30th wedding anniversary to Italy for 15 days charging us almost $20K to do so. I was under the impression that it would be an upscale vacation with high end hotels and private tours and drivers etc. when the itinerary was presented to us, I asked for an itemized statement because my husband wanted to see where our money was going. We were told no it didnt work that way. We went with them anyway because I went with a group to ****** that was planned by Cultural Italy and it was phenomenal. Our trip to Italy was a huge disappointment with subpar hotels and subpar tours. The trip averaged us about $1200/day-and we cant get any information from them as to where all our money went. We shortened our trip and were told we couldnt get any money back from the hotel. We again asked for an itemized statement now that we had paid in full and we were refused again. We were told after the fact that we could expect to pay 25-30% more to use a travel agent than booking the trip ourselves. That information should have been transparent in the beginning. We are looking to see an itemized statement because we feel ripped off. One hotel we stayed at told us they only charged $260/night-where did the other $1000 go? This company is a complete rip off and should be held accountable.