Business ProfileforEurAupair

We paid Euraupair a total of $9,810 for 12 months of childcare. We chose an aupair infant care certified by Euraupair who came in Nov 2022 to take care of our then 8-month-old child.After 3 months of issues with our aupairs ability to perform job functions and abide by Euraupairs rules, she left a choking hazard in our babys room which he began to choke on until ***** was able to remove it from his throat. Euraupair took no disciplinary action. She was allowed to rematch with another host family. That someone so fundamentally unqualified to provide basic safety and childcare was allowed to enter and remain in the program is appalling and undermines any faith that Euraupair can provide aupairs that wont further endanger host families and their children.We also found out after she left and blocked us that she had been posting pictures and video from inside our house to her public Instagram account with over ***** followers. This was against our agreement that she not post us or our home to social media and in direct violation of Euraupairs policies. Eventually the Euraupair community counselor was able to get the posts taken down, but it took several days of repeated requests for Euraupair to act.Euraupairs policy is a prorated credit for another aupair of ******* or a reduced prorated refund of ****. Our dispute is that we want a refund for the full amount of our credit. Euraupair violated our safety and privacy, failed to provide the services advertised, and took no initiative to hold the aupair accountable to their own policies, so our position is that we should not be bound by this policy either. If Euraupair is allowed to retain 61% of our fees after providing only 25% of the service and putting our child in danger, it incentivizes Euraupair to provide unqualified aupairs to host families.We emailed requesting this refund and have been told repeatedly that they can only offer the credit or the reduced refund. Our calls regarding refund were not returned