Business ProfileforWatkins Manufacturing Corp

I purchase a Hot Springs Watkin Wellness Prodigy spa on 05.12.18 from ****************** which was a second spa purchase from this company. The panels on the spa started warping and bulging out from the frame. We were well in our warranty period when my husband ***** and myself contacted ****************** to have someone come out and fix. The technician came out to replace and the panels he brought were warped, they would need to order them, after several calls we were finally told they were on back order. We waited over 3 years because they was on back order, we went through the pandemic waiting for these panels. ***** Spas finally got the panels in and sent one of their technicians out to my home by the name of Jab which was aggressive to my husband and disrespectful to my home. After all this waiting the panels he brought out was also warped. We was told they would have to order more panels and it would be another wait. We had to call them for more follow up to the panel we were told they came in and they would send another technician out to install them, my husband did request someone other than Jab. The tech came out again and notice the new panels were warp in the box which was very disappointing to my husband and myself. We were told again after 3 attempts they would have to order more panels. the technician put the old warp panels back on the spa and split the panels even more. I have been living with a eye soar for 5 years waiting patiently for a resolution! I'm embarrassed when my family or friends come over. If Watkins can't fix their product I want my money back!! I didn't spend my hard earned money on something that has been broke the whole time I had it. This has put emotional stress on my husband and myself which purchased the spa because of our health. We communicated with company via phone in good faith than I wanted them to put correspondence in an email format. I've sent emails to ********************* and 4.2.24 ******** @ Watkins and no response