Customer ReviewsforSullivan Solar Power
11 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Mardelle R
2 stars11/22/2021
We had our solar system installed by Sullivan Power in July 2021. They finished the install and luckily our system is up and running. I check it every day on "My SolarEdge" app on my phone. Their site just wen down for good today 11-22-2021. We had a two day install on a family home in Allied Gardens. We had several neighbors who use them so it was a easy decision. Then I wanted to ask some questions about items and I tried calling several times. I tried calling our installer directly, no answer went to voicemail. That's when I started to get concerned. Then I saw on channel 10 in ********* that they had fired everyone, closed the doors and left the building, and a huge fleet of truck in the yard. I'm so disappointed this company has many installations in ********* including our own ********* ******* I keep following all the news stories about Sullivan and none of them are good. I feel for the employees and the clients with unfinished systems they paid for. I hope another solar company comes along and takes over. Not sure how that works, this is the first time we have had any issues like this. No one has a service contract, or list of people we could call to see what we are suppose to do. UGGH..!!!Review from CALSSAJosh
3 stars11/19/2021
Hi Everyone, I work for the California ******************************** Industry. If you are having problems with a Sullivan job where either you don't have PTO, the job is otherwise incomplete or it's a service/maintenance issue, we may have some members who can help. I cannot make any promises about what they'll charge or how quickly they can assist you, but you will be treated well. Fill out this form and we'll do our best to help you: https://calssa.org/contractor-investigationReview from Concerned Customer
1 star10/26/2021
It was our misfortune to arrange for Sullivan to install a system for our home. The then-employee with whom we were working called us a few weeks ago (in October, 2021) to tell us that the *** of the company had summarily terminated the c chief operating manager and many other employees immediately quit in response. The BBB makes clear that the company is not a viable concern. They are now not answering phones or emails and according to multiple sources they have left homeowners and businesses in the lurch with contractors to the company now after and putting liens on their properties. There is considerable more specific information to be found on the Yelp and other such reviews 1 start ratings. It is apparent that this company is currently not a going concern. Despite clear evidence that the company was in trouble in January, 2021 (see BBB listing) no representative ever disclosed this information. Hopefully others will learn from this post that this company in its current state is not a reliable vendor.Review from Julie L
1 star10/23/2021
Sullivan sold us a very expensive solar system in September of 2021. In retrospect, if I had done my due dilligence and seen many legal actions against this company, I would have run away. They did mostly finish our system, but then they went out of business, leaving many subcontractors and employees and customers out to dry. Many people probably now have liens on their properties because of Sullivan. We luckily were able to pay the one subcontractor that was not paid. Other people may not be so lucky. If the company has been involvent for a while, it seems distubing that they continued to sell new systems up until the time when ****** Sullivan dropped out of sight. I hope he doesn't try to move to a different state of country and try to set up another solar business if he is incapable of sustaining a business.Review from Barbara M
1 star10/20/2021
Do not use Sullivan! They shut down in the middle of my job after I had paid them! I am left with an unfinished system and a roofer who wants to be paid to finish putting my roof back on! No solar! A total mess!Review from Donald F
5 stars08/13/2021
Had my system installed by Sullivan in the summer of 2019. They were recommended to me by two of my friends so it made my decision easy. Im glad I chose Sullivan for my solar system because they handled everything including the permits, installation and inspections. ***** my sales representative was very knowledgeable and he was always there to answer any questions I had from the beginning of the project to the end. Im very please with Sullivan and I have no reservations when it comes to referring friends and family to them.Sullivan Solar Power Response
08/16/2021
Hi ******, I am glad that you had an amazing experience from start to finish. Thank you for sharing your experience and why you decided to go with us. We are happy to have you as part of the Sullivan Solar Power family and thank you for being a solar advocate!Review from Mark
5 stars08/09/2021
Item 1. Great install and support. Had 2nd of two ** batteries installed by Sullivan Solar Power last year. The crew was on time, efficient, and asked prior to the install, so it was placed where I wanted it. Was notified by ** about a month ago, that my batteries were on a recall list. Sullivan came out and checked the batteries to confirm and make sure I understood the process of returning and installing the new batteries once they came in. Item 2. Last week I received a call from Sullivan letting me know my inverter was down and they would send someone out to check it out for me, the following week. First I was impressed to know they were able to let me know there was a problem before I even knew. And, I check my system daily. Second, one of the tech reps actually was in the area 2 days later and called to see if he could come by in 15 minutes. Of course, I said yes. It is great when a service company can schedule a service call, but knows enough to follow up sooner if possible. I have been very pleased with Sullivan Solar Powers proactive communication and their service. Would highly recommend them to anyone looking for a new solar system or has need for support on an existing system, if their current vendor no longer exists (which has happened to many people).Sullivan Solar Power Response
08/10/2021
Hi ****, we love seeing an amazing review like this from a valued customer and are happy to have you as part of the Sullivan Solar Power family. We appreciate you taking the time to write this review, the recommendation and for being a solar advocate!Review from Allan M La Mesa
5 stars07/23/2021
I have been a client of Sullivan Solar Power since 2010. I discovered them while attending a conference on sustainable energy at the ********* ***************** in late 2009. *** Sullivan was giving a presentation and I came away with the thought, " If I get solar I want it to be by him". He and his company are true believers in the transition to sustainable energy. They are knowledgeable and accurate in all aspects of solar energy from one house to mega projects.For my project they: presented a plan, got all required permits, coordinated with SDG&E, brought in a roofer at my request (who was excellent and competitive), started work as planned, finished on time (with first class workmanship), submitted all paperwork for rebates and tax credits and transition to net metering, and was approved to activate system about 2 weeks after completion.My 4KW system has operated flawlessly now for 11 years and I have not paid SDG&E anything during that time due to credits accumulated for excess energy provided to the grid.Further more Sullivan Solar Power guarantees production levels and monitors your system for 25 years. My neighbors who have put in solar with other providers have no guarantees, no idea what they produce in most cases, and suffered permitting and other issues which in 2 cases resulted in them having to wait as much as 6 months before they could activate their systems after their solar pannels were hurriedly installed.My next door neighbor who did use Sullivan Solar Power for his much larger project then mine which also involved a roof replacement, this year. They have had the same experience as I had 11 years ago. Everything clearly presented, all work done as scheduled, a flawless quality instillation, and able to activate system within a short period after work was completed.Sullivan Solar Power Response
07/26/2021
Hello *****, we really appreciate you sharing your positive experience with Sullivan! Thank you for being a solar advocate since 2010. We pride ourselves on making the installation process as smooth as possible for valued customers, such as yourself. Thank you for writing a thoughtful review and for helping lead the solar energy revolution!Review from Paige E
5 stars07/21/2021
Great company to work with!! Highly recommend! They were easy to get in touch with and when ****** came out to explain our options he was thorough and very knowledgable. Workers were all professional and friendly.Sullivan Solar Power Response
07/22/2021
Hello ****** thank you for sharing your positive experience with us. It was a pleasure collaborating with you and making this an educational experience. We appreciate you taking the time to write this review and value your solar advocacy!Review from Jim S
5 stars07/21/2021
My experience with Sullivan has been positive since the initial consultation in May 2019. I was referred by a friend who owned a structural engineering firm and spent days researching various solar companies and got several bids and went with Sullivan and was very happy. From the first meeting they were very professional, knowledgeable, and low pressure. The two other bids I got, one lower and one higher were both high pressure and not as complete as the one from Sullivan. Installation was easy and seamless and system has performed perfectly since installation. I just recently had one minor problem caused from a problem in my breaker box and Sullivan followed up immediately when I requested help to shut down and restart system after my electrician had fixed my problem in the box. Again, quite professional and back up their service and equipment warranty . ****** was the project manager for my installation and always just an e-mail/text away if I have a question or a problem and responds immediately. He is amazing and from my experiences with Sullivan, I highly recommend them and give them 5 StarsSullivan Solar Power Response
07/22/2021
Hello *****, I love reading a great review like this! I am glad you had such a great experience with us from start to finish, even with the minor service problem. At Sullivan, we pride ourselves on making sure our customers are taken care of with the promise quality service. I will share your feedback with your Project Manager, who will be thrilled to hear of your 5 star review. Thank you for being a solar advocate and taking the time to share your experience with us!
Customer Review Rating
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