451 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Christopher M
1 star09/19/2024
Proclaimed I was on a government watch list, has eliminated my job opportunity's and extorted me by paying them to find out it wasn't trueTruthfinder Response
09/20/2024
Dear ***********,TruthFinders information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. We do not create or add to the information we obtain. The information obtained from a report is for personal use only. We prohibit the use of the website for any business purpose, which may include but is not limited to employment screening, tenant screening, or credit checks.We care about the privacy of our consumers and their ability to personally control the display of their public data. Our ****************** allows them to limit the ability of other users to view their report while preventing others from abusing this function of the website.If you wish to exercise this right, please use our suppression tool at *****************************************************, click on "Manage Suppression Rules," and follow our simple instructions.Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview from Cheryl N
1 star09/17/2024
I want my data removed from your website. It is published without my permission. Your options to remove it are a scam. It takes you to another domain. **************** It is a data phishing scam as far as I'm concerned. Even checking reviews on the internet shows it. They only offer suppression, which didn't work to complete, and requested more personal information, while claiming they can put your stuff public again. Then you try the other route, to delete user data, which according to the 'terms' won't remove your personal information. But even if you try that, you get an email saying to log in, because the email is associated with an account. I do not have an account. Everyone avoid this scam company and report their activity to the ***. People Connect is not found on BBB.Truthfinder Response
09/19/2024
Dear ***************************,TruthFinders information is gathered from many public sources, including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from a report, we do have the option to remove an entire background report from our site. The information obtained from a report is for personal use only.Regrettably, we could not locate a report using the information given. If you have identified the result that applies to you, kindly contact TruthFinders customer service through email and include in that email a screenshot along with the *** to that page. Upon receiving the required information to isolate and identify the report, we will proceed with its manual removal as per your request and our terms.Also provide any additional complete email addresses, physical addresses, or phone numbers that you may have used to help us verify the correct report. The information provided will be used exclusively for processing their request. Lastly, your request to remove your information will be applied to the *********** displayed on all people search sites owned by PeopleConnect including TruthFinder.com, Intelius.com, Instantcheckmate.com and USSearch.com.Please do not hesitate to contact our customer service department at ************ with any further questions or concerns . We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview from Douglass C
2 stars09/17/2024
A bit difficult to complete the form questionnaire, as form recyclesTruthfinder Response
09/19/2024
Dear *******,TruthFinder is an online people search engine that gathers information from millions of public records, including data provided by state and local governments. TruthFinder simplifies the process by consolidating the information into a single, straightforward search. When our consumers initiate a new search, public records can be retrieved from various data sources, and when accessible, this information is compiled and presented in a single, user-friendly report. ********************** offers its members access to public record information through our comprehensive person, phone, email, and address search features. The nature of the issue you are experiencing is unclear, as TruthFinder currently does not provide form questionnaires. Please do not hesitate to contact our customer service department at ************ with any further questions or concerns . We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview from Anna S
1 star09/17/2024
Scam. They try to charge you for cancellation. Then when you try to get info about canceling, they want to charge you a $5 information fee. I plan to report as fraud if I find multiple charges from this scammed. (You don't even get the info you want if you do a trial of their service).Truthfinder Response
09/19/2024
Dear *************************,To be clear, we do not provide our services for free and we also do not charge any fees for cancellation or for any questions regarding the TruthFinder service. TruthFinder compiles public record information from a wide range of data sources in our effort to provide comprehensive coverage concerning a search subject. Although the information in our reports is readily accessible to the public, it requires financial resources to create and sustain a platform that efficiently identifies pertinent information and presents it in user-friendly reports.Fortunately, our goal is to provide our services at a reasonable and budget-friendly cost, ensuring that you can find the information you are looking for promptly. Our company makes sure to clearly provide all billing details, located here *******************************************, to customers before they are able to register for our services. You can easily access information regarding our membership plans and billing in our Terms of Use, located here: ************************************************, available at any time.We were unable to locate an account with the information provided after conducting a comprehensive investigation. If you have established a TruthFinder account, we kindly ask for the following information in order to locate the account:The first and last name used on the account The email address registered The first 6 and last 4 numbers of the card used The ****** email address or ****** Transaction ID number Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview from Rita L
1 star09/16/2024
************************** sold me a policy by lying about the benefits. I was told I had $5,000.00 a year for dental, hearing and vision and that they pay 100% of two dental cleanings a year and two free X-rays per year. My dental cleaning was $419. ***** paid $66. I am too old to fight them. I am very disappointed that the agent lied to me. Cigna gets no stars from me. On the other hand, I had the perfect care when I got sick and entered *************************, **********************************************. The doctors and nurses and every staff member who was there for me were exceptionally excellent. ************************* gets five stars. I would actually give them ten stars.Truthfinder Response
09/19/2024
Dear ****,TruthFinder is an online people search engine that gathers information from millions of public records, including data provided by state and local governments. TruthFinder simplifies the process by consolidating the information into a single, straightforward search. When our consumersinitiate a new search, public records can be retrieved from various data sources, and when accessible, this information is compiled and presented in a single, user-friendly report. ********************** offers its members access to public record information through our comprehensive person, phone, email and address reports.Please be advised that the information you have provided in your review is not related to the TruthFinder website or its services.Please do not hesitate to contact our customer service department at ************ with any further questions or concerns . We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview from Tammy M
3 stars09/11/2024
I only used it for one report. I kept it cuz the monthly fee was $4 and some. Now I notice they've been taking $50 some out every other month. So I've basically paid for that report at least 30 times. I'm canceling asap.Truthfinder Response
09/12/2024
Dear *****,When a user activates their account, they must provide an electronic signature authorizing TruthFinder to charge their card as described, including for the automatic renewal of their membership. Our Billing Terms are conspicuously explained on our registration page and in our Terms of Use. Customers are sent a confirmation email for any orders placed on the site.TruthFinder members can choose to terminate their membership online through their account, by contacting customer phone support, or by sending an email to our support team.We have cancelled all memberships and refunded this account back to the payment option used to enroll, and no further charges will be incurred. Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview from SUSAN H
1 star09/07/2024
Annoying site pretends that it is free then collects tons of information, takes FOREVER and then finally says the information is ready but you have to pay.Truthfinder Response
09/09/2024
Dear *****,We compile public record information from a wide range of data sources, in our effort to provide comprehensive coverage concerning a search subject. Although the information in our reports is readily accessible to the public, it requires financial resources to create and sustain a platform that efficiently identifies pertinent information and presents it in user-friendly reports.Fortunately, our goal is to provide our services at a reasonable and budget-friendly cost, ensuring that you can find the information you are looking for promptly. Our company makes sure to clearly provide all billing details to customers before they are able to register for our services. You can easily access information regarding our membership plans and billing in our Terms of Use, available at any time.Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportTruthfinder Response
09/09/2024
Dear *****,We compile public record information from a wide range of data sources, in our effort to provide comprehensive coverage concerning a search subject. Although the information in our reports is readily accessible to the public, it requires financial resources to create and sustain a platform that efficiently identifies pertinent information and presents it in user-friendly reports.Fortunately, our goal is to provide our services at a reasonable and budget-friendly cost, ensuring that you can find the information you are looking for promptly. Our company makes sure to clearly provide all billing details to customers before they are able to register for our services. You can easily access information regarding our membership plans and billing in our Terms of Use, available at any time.Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview from Stewart C
1 star09/07/2024
It was very difficult for me to make my way through into the program. After being in the program they still charge me extra for information. I now feel that I just threw away that money.For some reason I was still unable to get the report I asked for.Truthfinder Response
09/09/2024
Dear *************************,We appreciate you taking the time to share your experience with our TruthFinder. Your feedback is invaluable to us and helps us serve you better. Thank you for your continued support.In order to access your account, please make sure that you are logged in by going to www.truthfinder.com/login. Your username is the email address used upon the creation of your account; your password will be the one that you chose upon the purchase of your account.Here are some helpful tips to consider if you are experiencing issues accessing your account:Try refreshing or restarting your browser Make sure your browser is up-to-date Make sure cookies are enabled Be sure to occasionally clear your cache and cookies by visiting your browser history If you are using our services from different devices, I recommend turning off any VPNs or firewalls that could be affecting certain websites If your issues persist, please reach out to the TruthFinder support team with any applicable screenshots or any questions so that we can further investigate your issue.Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview from Peter G
1 star09/05/2024
I spent almost a half an hour on this site which said it was a FREE background report. And after waiting through fake slider bars saying they're loading. They tried to charge me $25 it's a total scamTruthfinder Response
09/06/2024
Dear *****,Thank you for getting in touch. To be clear, we do not provide our services for free. We compile public record information from a wide range of data sources, in our effort to provide comprehensive coverage concerning a search subject. Although the information in our reports is readily accessible to the public, it requires financial resources to create and sustain a platform that efficiently identifies pertinent information and presents it in user-friendly reports.Fortunately, our goal is to provide our services at a reasonable and budget-friendly cost, ensuring that you can find the information you are looking for promptly. Our company makes sure to clearly provide all billing details to customers before they are able to register for our services. You can easily access information regarding our membership plans and billing in our Terms of Use, available at any time.Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportReview from Tara S
1 star09/05/2024
Horrible customer service. When they were supposed to refund me after they didnt cancel when told to and charged me again they stopped returning emails and claiming they couldnt find account. When I finally got someone one phone and they were able to find account right away, they still refused to refund for unused service because it had been 3 months by there calculation when refund was supposed to done June 29th its sept 4th. It has not been 3 months. Then when I asked for a supervisor I put on hold when guy came back he said he was transferring me to one, and I was then hung up on. Do not use this company!Truthfinder Response
09/09/2024
Dear *****,We can confirm that you disputed the charges associated with your TruthFinder account and the payment method used to enroll. We promptly cancelled and disabled this membership, and no additional charges will be applied going forward.For any refund inquiries, please contact your financial institution, as we are unable to provide any additional assistance with respect to your refund concerns.Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder SupportTruthfinder Response
09/09/2024
Dear *****,We can confirm that you disputed the charges associated with your TruthFinder account and the payment method used to enroll. We promptly cancelled and disabled this membership, and no additional charges will be applied going forward.For any refund inquiries, please contact your financial institution, as we are unable to provide any additional assistance with respect to your refund concerns.Please do not hesitate to contact our customer service department at ************ with any further questions. We are available to assist you during regular business hours, from 7:00am - 4:00pm Pacific time (10:00am - 7:00pm Eastern time) daily, including weekends. (Holiday hours may vary.)Sincerely,TruthFinder Support
Customer Review Rating
Average of 451 Customer Reviews
Contact Information
2534 State St # 473
San Diego, CA 92101-1316
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