Business ProfileforAmerican Internet Mortgage Inc

Initial home loan process was proficient and fairly straight forward. Recently the company transitioned loan manager back to AimLoan and that's when things started to unravel. Started with huge delays in receiving the mortgage statement. We mail our payment the same time every month, never had an issue. After the transition they claimed they never received our payment. We have never missed a payment. Instead of notifying us they hadn't received it they provided zero communication and instead assessed a late fee. They claimed it took 22 day for the payment to reach them via ***** I filed an inquiry with the **** and was quoted an average time for mail delivery from our area to CA would be 5-8 days. Then I called to ask about online payment and splitting the payment between two checking accounts. I was told the payment could be split but not on the same business day. So now not trusting AimLoan or the **** we attempted to go online to the AimLoan site and split the payment and it does NOT allow this on their website, there is no adjusting the payment amount, it must be paid in full. It should NOT be this hard to make a mortgage payment. Now a routine thing that used to be a simple is beyond frustrating. Also sent an email communicating these frustrations before writing this review, and NO response from AimLoan. They also didn't even send a confirmation email that they received the online payment and the account was paid up to date. They clearly feel they do not have to provide any legitimate customer service. Credit card companies are more forgiving and responsive. Used to be a better company.