Business ProfileforUnited Scope LLC

Dear sir,The issue in brief that on Sat. 4th of Feb. I've ordered a microscope at my hotel address that I was staying at, I was checking out at Tuesday 7th of Feb. so, I ordered the item with "Next Day Delivery" option which worth $60 (about %20 of the item value) although there was a "free delivery" option available.The product didn't move till Monday 6 of Feb. afternoon, and before it moves, I had sent an email and called over the phone to stop shipping process and cancel the order as I realized that it will not arrive in time, all my attempts to reach them has failed, and they just ignored my email and shipped the product anyway.After returning the order they refused to refund the shipping fees although it's not my mistake they don't tend to their email and phone.Please find the details with timeline below::Sat. 04 Feb. : Order#****** was placed with "Next day delivery" option checked as I wanted to receive the item by Monday 6th at *** (free delivery option was available and was ignored because of that).Sun. 5th Feb. : Nothing happened and the item didn't move.Mon. 6th Feb. "Early morning" : I tried to call their office multiple times but I got the voice mail, I left a message asking to cancel the order if the item will not arrive by Monday " as it was not shipped yet", I have also sent an email with the same.Mon.6th Feb. "afternoon" : I tried calling the office again and I was also forwarded to the voice mail, afterwards I was surprised that the item was shipped regardless of my voice messages and email.Tues. 7th Feb.: I had to check out from the hotel to catch my flight, the item arrived after my departure and a I couldn't receive it as expected.Tues. 28th Feb.: Shipment return completed.Thu. 2nd Mar.: Refund was issued for the product only.I have opened new ticket to request refund of the shipping fees as it was not my mistake to ship cancelled order, the case was closed today without being resolved.conversations copies attached.