Business ProfileforAmerican Financial Network Inc

We began the Assumption process to sell our home in late October. We sent a request for assumption at that time. On 11/20/23 I called to get a status. I was sent form to complete to begin the process which I uploaded the same day. I called again on 11/28/24 for status. In December we received the packet for the buyers to complete which they sent signature req. which was received 12/29/24. I called back 1/18/24 for a status. They advised that they had sent the packet to my email. After much discussion stated that the packet had been received. No notes that it had been worked. A second set of conditions was received and returned which included multiple requests for documents submitted with the original packet. 2/13/24 we received notice of Servicing Transfer effective 3/4/24. I called 2/20/24 to see how this would affect the Loan Assumption. I found out that the transfer is between departments and not to an outside company. I called the new department who stated that I needed to call back after 3/5/24 for information. I sent an email on 2/23/24 directly to the assumption department requesting status and how the loan transfer would affect the assumption. I received an email stating that I can check status on 4/20/24. My buyers have been waiting for 5 months and now American Financial is saying that I can't even get status for another month. Please note that with each call the Rep stated that I would be contacted by the assumptions department within 5-7 days. I was never contacted. We are very concerned that the buyers are going to back out.