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Review from Nick H
1 star08/16/2022
I would give 0 stars if I could. Please find another company. I called Patriot and requested a quote for "lead and asbestos" testing on an acoustic ceiling. I wanted the tests performed in two locations, the master bath and the garage. Patriot quoted a price of $395 plus $16 per sample for asbestos. I was then informed of Patriot's policy to draw a minimum of 3 samples per room, and that a deposit of $395 was required upfront to reserve my appointment, which they were happy to take over the phone. Satisfied with the price quoted (2 rooms, 3 samples per room, $16 per sample, that's $96 plus $395 for a total of $491) for the "lead and asbestos" testing I requested, I provided my credit card information and paid the deposit of $395.Later that day, a little before 5pm, when it was too late for me to shop for a different next day appointment, I checked my email and found confirmation of the price structure discussed above, PLUS an additional cost to me of $40 per paint sample to test for lead. I immediately informed Patriot that the additional cost had not been discussed over the phone before I paid my deposit or made my appointment, and that I expected them to proceed according to our agreement over the phone, and test for both "lead and asbestos" at a cost to me of $491.The technician came the next day to collect samples. Meanwhile, it took Patriot 3 days (Friday afternoon to Monday afternoon) to review a recording of the conversation, before it was confirmed by ****** that in fact, over the phone, I did request "lead and asbestos" testing, and that Patriot had indeed made no mention of the $40 per paint sample charged for lead testing. ****** then went on to explain that since the additional cost was communicated to me by email, that Patriot was not responsible for my understanding of $491 for the requested "lead and asbestos" testing, and that instead I would be charged $571 if I wanted to have the paint samples tested for lead.For the next 5 minutes or so, I r
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