Customer ReviewsforMercury Insurance Group

Very upset with this insurance company. I had filed a claim for home insurance my first floor has flooded and all I gotten were rude adjuster making some racist remarks as well as when speaking to a supervisor he was rude as well. Mind Im paying you guys to be my insurance and you guys are treating me as if I have no say so and making comments such as its my problem I got a 2 story house etc and pretty much saying go F*** yourself.

***********************, Appraisal Specialist - Total Loss Unit She is very rude I was told Friday that someone will call me about my car but I have to turn the rent in by April 17th. No call til Tuesday and I was sad about the loss of my car asking if there is anything they can do. She has no heart, no empathy, no compassion. When I asked to speak with her supervisor here it is April 17th and I still haven't heard from anyone. I don't know what I'm suppose to be doing. The beginning of my claim was nice I waited 3 weeks for you to tell me my car is a loss and now I don't have a car nor the money for my car. She didn't call today nor did her supervisor what am I to do I need my car I have ****** kids and a sick grandmother I know she don't care but I do and I did not ask the *************** light pole to fall on my car. I pay my auto insurance every month on time why can't I get help.

Never had any problems with mercury insurance before during last several years. Always great communication and great customer service until last Friday when they dropped and canceled my auto policy. They claim to sent me a form to request who lives at my current residence which I never received by the way and without any further notification they canceled my policy by email despite taking the money out of my account two days earlier for the monthly coverage. Suddenly the level of customer service shrunken to zero. No one could help but to advise me to call AIS to get new quotes and new policy which I believe its an excuse and their way to raise the premiums.

My wife had been a loyal Mercury customer for well over a decade and then we bundled our home owners together with ******** policies. However, this year, at renewal time, they requested photos of our house and the current landscape. All well and good. I took it upon myself to use a ladder and pole saw to trim back trees, remove *********. We took photos and sent them in. This wasn't good enough. Fine. We hired a landscaping company and shelled out $2500 to do what was specifically asked by Mercury. This was also not sufficient. Mercury could've just came right out and said they weren't going to renew our policy because they don't want to be in ********** anymore before we spent most of our tax refund money to try and get our policy renewed. Thanks. Appreciate it. A*******

After my claim was filed, I received a letter from Mercury stating I would receive $ ****** for repairs and construction. They then claimed that was wrong and only have paid me $4000, When my contractor talked with them, then they said they would only pay $7000 more. The claim payment has not been made and it is four months.. So many errors on Mercurys end makes me believe they may not be a legal operation. .i have been a homeowner since 1990 and this is my first insurance claim.

I've had Mercury Insurance on my vehicle for about 15 years and have never filed a claim until a month ago. About 15 vehicles were broken into and vandalized in my town in one night and mine was one of them. The only real damage was the fact they slashed the tires after they got into it. I filed a police report, and that's when they told me multiple cars got hit the same night and a bunch got their tires slashed as well. I filed the claim through the Mercury website and submitted photos and the police report. Since it's my only car, I got my car towed to a tire shop, and replaced the tires. By the time someone reached out to me, my car was already fixed, but they kept asking me what kind of animal I had hit. For some reason, my claim got mixed up with someone else. I have no idea how that's possible since I did the claim online through their website. They had to close that case and I had to open a new one, starting all over again. They told me to submit the invoice from the tire shop, which I did, and every week they would tell me it was under review, and it would take a couple days. After a little over two weeks, I finally got a call from them asking me if my car was drive-able so I can take it to one of their shops so they could see the tires. I once again let them know I fixed my car the same day the incident happened. They had all this information already and they made it seem like they didn't know. I told them I could take it to their shop whenever they wanted but they would just see new tires. They asked if I had the old tires and I told them I didn't and couldn't get them now since they called me two weeks after the incident. They did have all the photos though and the invoice. I called the next week and they told me the same thing. It was still under review. It's been over a month and now they texted me they were unable to complete the review because they need more info on the invoice. Why did it take them over a month to find this out? Bad customer service

We have had homeowners insurance through Mercury for some time now. We have no claim until summer of 2023. And at that point Mercury Insurance quickly became the worst insurance company I have ever had the displeasure of using in my entire life. After repeated hailstorms and obvious (even to the untrained eye) visible damage to our roof, Mercury denied our claim for replacement. The first adjuster that came out said absolutely no problem and marked our roof up as appropriate. However, Mercury overextended themselves because of all of the recent damage in the local area and decided that they needed to find a way out. So they sent out a second adjuster who marked out all of the first adjusters markings on our roof and claimed no damage. What was so funny about it was that Mercury agreed that there WAS hail damage to not only our fence but also the metal that is on our roof. Its amazing to me that we did have hail damage, just not to the shingles on our roof. The second adjuster that came out to undo everything also asked us to provide a sample of the hail as well as some kind of proof of the direction the hail was coming from the day of the storm. I would love to know how we were supposed to satisfy either of those requests. And just this week, about 6 months after the roof fiasco, we received a notice of non-renewal from Mercury for a trampoline that they claim we have not proven is netted. First of all, it is netted. It has always been netted. Second, they never asked for proof so why should they have the right to go straight to non-renewal which will affect us long-term with other insurance companies? And third, we requested to cancel our insurance with Mercury to go with another more reputable company over a month ago. Our cancellation should ***** all. Do not use Mercury!!!

Consumer: Stay away from this company. We have been paying the premium in full to this insurance company for years. This insurance company demonstrated they only want the money, but did not pay the claim for accidental water discharge damage per policy. We did cancel the policy.

I had a substantial loss by a company they recommended and sent to my house , not only of broken items but, also items that never was returned or stolen from my house. They told me I had to take care of it even though it was their responsibility.

They used to be great, but the recent claim adjusters are not doing their job. My adjuster has made me lose my insurance, wait 4 months and still haven't recieved an ************** letter in the mail or email, ignored my requests to contact or answer my witess calls. Made me send a recording of a voice mail from the head of the **** telling me my case was being moved to another **** because she "didn't believe me". Then ignored my calls and texts for a week before telling me my claim was moved to another **** , which i had been saying her boss mentioned 2 weeks prior. Absolutely horrible. Expensive insurance for the worst service. DO NOT USE MERCURY