16 Customer Reviews
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Review from Eric S
2 stars07/10/2024
I was a customer with this ********************** at least 16 years. I was not pleased with timely handling of my claim. I had to run down the person handling my claim to get information on an issue that happened 1 week prior. It seemed as if this company was working against me instead of helping me. *** never had a lapse in coverage and only filed one claim for my roof. Yeah their policy is cheaper, but they dont appear to be useful in my opinion . I found another insurer for my home.
Western Mutual Insurance Group Response
07/15/2024
Based on the claim notes it looks like the claim was received, researched, and closed all within the required time limit, but I can understand how waiting to hear can be frustrating and we apologize for that. I believe part of the holdup was waiting on the third party roofing inspector, all of whom were very busy at the time due to the storms.Review from Andrew R
1 star06/12/2024
They will drop you without notice and leave you scrambling. They never called, never mailed, emailed. Just dropped me and screwed their customers. DO NOT USE.Western Mutual Insurance Group Response
06/13/2024
I understand your frustration with the non-renewal and apologize we were unable to continue to offer you a policy. Our records show we mailed out a non-renewal notice to the property on 2/13/24, 90 days before the policy expiration.Review from Jose P
1 star05/03/2024
Where do I start. I started Residential Insurance when I purchased my home back in 2011. I was a loyal customer for 12 years and had never submitted a claim. My insurance would always renew automatically, since it was included with my mortgage. I left out of the state for business for a few months, only to find out when I returned that my policy had been canceled. It didn't get renewed due to poor communication between the mortgage lender and Western Mutual. When I called Residential Insurance, they informed me that renewal notices were sent, but I was away. I never received a phone call, nor email from the lender and insurance company, so how can I be held liable through the lack of communication. My mortgage lender said they would pay the policy immediately, since they could not get in contact with Western Mutual prior to the policy renewing, but they would not reinstate the policy, since it wasn't paid at renewal. I hope if you consider this company, you read the reviews on BBB and other sites, not just the positive feedback from their own website.Western Mutual Insurance Group Response
06/13/2024
The insured and the lender were both sent the renewal notices on 7/10/2023, and the lender copy included the invoice. The effective date of the renewal was 8/31/2023. The lender was sent a second invoice on 8/17/2023, but the policy was not paid. As a courtesy, on 10/2/2023 we sent the insured a letter advising him that his lender had not paid the premium and asking him to confirm his lenders information, and advising that we would give him another 30 days, or by 11/2/2023, to make payment and avoid cancellation. We did not hear from the insured or his lender, so on 10/18/2023, we sent a Notice of Cancellation advising that if the payment was not made by 11/2/2023, the policy would be cancelled. We finally heard from the insured on 12/26/2023, but as the payment deadline including two months grace ****** had passed, unfortunately we were unable to reinstate his policy.Review from Brandon S
1 star04/30/2024
Terrible company, should be shut down. Bought a used machine through a dealer and paid to transfer the warranty with 3 years remaining. Was sent an email to provide documentation, everything requested was provided. 8 months later tryed to use ghe warranty and was told the transfer was denyed with no explenation/ follow up call or email.Western Mutual Insurance Group Response
05/01/2024
I believe this is written for the wrong company. We dont sell any types of machines or warranties, we are a home insurance company.Review from Adan E
1 star04/05/2024
My fridge had a water leak that messed up the drywall behind it, when I filed the claim everything went smooth they recommended their own company for the repairs everything went great I paid the deductible and everything was fine. After receiving a letter from my mortgage company that I didnt have insurance I called Residence Mutual insurance and they told me they had dropped 3 years ago because I didnt provide proof of the repairs, they were the ones who sent an inspector and the ones that sent the contractor for the repairs.Western Mutual Insurance Group Response
04/09/2024
Unfortunately yes the policy was non-renewed effective 1/25/22 because in Jan 2021 we requested proof of repairs from a claim and it was never received. The non-renewal notice went out in October 2021 and the last payment received and processed for this policy was in January of 2021.Review from Cody k
1 star12/26/2023
Opened a claim 7/29/22 major flood damage upstairs toilet leak.Today is 12/26/23 and my house is still not to its original condition.This insurance company is the worst. They are not a fair company, they will do everything possible not pay the insurance compensation owed.I now have a structural engineer second looking damages that should have been addressed the first time around.Yes all of this was brought to there attention in the beginning. Western mutual could care less about you and your property.Western Mutual Insurance Group Response
12/28/2023
We covered and paid over $200,000 dollars for this claim and show the work was completed in December 2022, with the insured signing off on the completed repairs at that time. Just this November almost a full year the insured reported there was additional repairs needed so we sent out an expert to inspect and are currently awaiting their report.Review from Alonzo C
1 star11/30/2023
The insurance company came to home for a roof claim. Contractor was there in 8/23 claim filed 8/23. There have been three a total of 5 emails and two letters in the mail compared to our dozens. They have provided written evidence of the damages in one of the email along with recorded statements on the roof with an independent adjuster who agreed that the roof had hail damage. It is almost December and they still want us to repair the damage and not replace the roof. They refuse to explain the reason via phone and their email only supports our statements. The roof has been sitting with shingles exposed, damaged, and likely worse that previously. ***** and ***** have been absolutely horrible with their professionalism and their lack of commitment to the fair practices that standard that governs western mutual. After a fourth inspection untold by anyone they then raised the claim $100. Its a horrible act as the policy is 7 years old. Then they sent out someone from the city to say the roof needs to be replaced. Ive never heard of that tactic bus seems to be a threat. Horrible horrible horrible.Western Mutual Insurance Group Response
12/05/2023
There was wind and hail damage to this roof. The wind damage was within the policy period and was covered and paid out. The hail damage was prior to when the policy started (by years), as shown by weather experts that can track when hail last hit the property location.Review from Thomas F
1 star10/30/2023
The company sent a flier with my annual homeowners insurance renewal contract.The flier offered a special price to purchase and install a **** Smart Water Shutoff.Upon immediately calling the company to take advantage of the offer, I was told it was no longer an active offer. Why was it sent with my renewal contract if it was not a valid offer ?????Review from Suzan Z
1 star08/16/2023
This is the worst insurance company. They will not cover what they are supposed to. Their adjuster will make up something and even if you find other companies to access your loss they will compensate you for a 10th of the cost. They should be shut down. Their only obligation is to Their shareholders not customers.Western Mutual Insurance Group Response
08/23/2023
If you feel that our payment for the covered interior water damage was insufficient to make repairs, please contact your claim adjuster or his supervisor. We are sorry we were unable to find coverage for repairs to the rolled roof over the patio. This section of the roof was not directly damaged by wind or another covered peril, but instead had deteriorated over time. We do appreciate the steps you have taken to repair the rolled roof and minimize the risk of future leaks.Review from robert h
1 star08/08/2023
I got a cancellation notice from Western Mutual Insurance. Reason given was that I had an Inoperative Vehicle on the Premises. Vehicle was continuously operative and in use,registered and insured, parked in the driveway, for eight years. It is a ****** Sienna Van/SUV. For the past six months, it is now parked in the Garage, and is in daily use. **************** tells me I have to send proof of registration and that the vehicle is operable, in order to continue the insurance.Because some Idiot decided that the vehicle was inoperative, without any evidence, they mail a cancellation notice. Whoever made the report could have knocked on the door, made a phone call, checked the the license number with the **** After receiving the notice, I called customer service to tell them of their mistake. I was greeted with the news that I had to prove they were wrong. I told them that were welcome to correct their misinformation, but that I would do nothing more than I already had done.I asked to speak to management, but no luck.So if this is the kind of company you want to be abused by, contact them.Western Mutual Insurance Group Response
08/10/2023
We are sorry that you and our named insured were inconvenienced by the Nonrenewal. We note that the named insured provided a copy of the current vehicle registration on 8/9/2023, and the Nonrenewal was reversed the same day. We appreciate our named insureds cooperation and are pleased that we were able to resolve this matter.
Customer Review Rating
1.06/5stars
Average of 16 Customer Reviews
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