Business ProfileforMesa Garage Doors

I purchased new garage doors for my home on November 4, 2023. I received a phone call from Mesa on January 5 letting me know that doors were ready to be delivered. During this phone call with *******, I asked her not to charge the credit card they have on file as I would be providing a new card once I receive it. On January 8, the installer arrived with the doors and installed them. He did not install the keyless entry or the vault release. Also, the doors made a strange noise that really concerned me. Thus the job was not complete. I thought he would come back to finish the job later that week but did not. On January 16, a message was left on my cell phone requesting final payment. I called back that day but was on hold for 15 minutes, so I hung up. On January 19th, I noticed that they had charged the card that I specifically asked them not to charge. ******* transferred me to ****, her supervisor, to discuss crediting back my credit card and me providing the new card. I informed her that the job was not complete yet and that they should not have charged my card anyways. On January 23, the installer came back and was able to install the keyless entry. However, his screws were too short, which prevented him from installing the vault release. He said he would be back. Right after he left, I called Mesa to provide them with my new credit card in good faith. I now spoke to a ******, the **** He said he would look into this situation and get back to me right away. He did not call me back. I left him a message that day asking him to call me; which he did not. I called again on 1/24 asking to speak with him but was informed that he was in a meeting. I than asked for **** and was told that she was in a meeting with ******. I called **** on Friday, 1/26 and left her a message letting her know that I would like to have her credit back my credit card and I will provide her with the new one.