Business ProfileforSpearhead Specialty Products Inc

I hired Spearhead Spiaclaty Products to install a new WiFi Connected Gate Controller at my home in *********, Spearhead has not stood behind their installation, created new problems with my system, may have switched an important component that was to be re-used in the installation, and then billed me extra for services that were included in the original proposal. Within days after my new system was installed, existing functionality stopped working due to the sloppy installation of the new component. I contacted *********************** at Spearhead via phone and text to get these items resolved and he tried to convince me that these failures were unrelated to my installation. I then began to dig into the problems myself and in the process found wires that were disconnected and items that were not properly reinstalled as part of the services provided. I actually purchased $60 worth of backup batteries that I didn't really need while resolving these problems, an expert in these systems would have known better.Part of the scope of work was to remove the **** Lock, used by the fire department and police to open the gates without a code or remote, the installers removed my **** lock and took it with them as the lock would not fit in the new control box and need an external box. I assumed ***** was an expert n the system he sold me and as it turns out he was far from that. He assumed the **** lock could be installed in the new control box when but the installer said there wasn't room and that he would need to acquire an external box for **** Lock and he took the **** Lock with him. After installation, I called the fire department to test my lock and it didn't work, in March of 2021 the fire department used that lock to gain access to my property after my wife fell and broke her hip.Since the **** lock didn't fit in the control box and need an external box,***** billed me an extra $135, which I paid and shouldn't have. The reinstall of the **** was in the scope of work.