Customer ReviewsforShark Diver

This company also operates as Nautilus Liveboards. Absolutely terrible experience!I booked the great white shark cage diving trip off of ********* Island for Aug 2022. Access to ********* Island was restricted by the ******************* Initially, I was understanding and ******** allowed me to rebook for August 2023. Unfortunately, access was again restricted, and this is where my frustration began. ******** refused to allow me to reschedule for the following year, offering instead to apply my deposit ($900) to one of their other trips, however none of the alternatives provided a similar experience.When I requested a refund of my deposit, I was informed that I needed to speak with President ********** and the only means of contacting him was via email. Despite multiple emails, I received absolutely no response from Mr. ************** to follow up by phone resulted in vague responses from the staff, promising to remind ********** to respond. This lack of communication and transparency was not only unprofessional but also left me feeling ignored and mistreated as a customer.To escalate the matter, I involved the ********** of ******** Protection from my state, hoping to find a resolution. ********'s response, through their attorney, was dismissive and unhelpful, essentially claiming that my state had no jurisdiction and I had no right to a refund.I am not one to leave negative reviews, but this experience has left me deeply disappointed and frustrated. It is disheartening to encounter a company that not only fails to deliver the promised services but also evades communication and appears to keep deposits without providing any reasonable alternatives or solutions.I sincerely hope that Nautilus Liveboards / Shark Diver takes customer concerns seriously and addresses these issues properly. I caution others to think twice before considering doing business Nautilus Liveboards / Shark Diver or **********.