Customer ReviewsforSchools First Federal Credit Union

I was told in Feb 2023 by *************************** that a few bills I received would be paid by Schools First. One was due in April & another in June. These were both Supplemental bills which I now learned are to be paid by the home owners. We received approx. $500 in late fees for not paying on time. This has now been paid by Schools First out of our Escrow Acct but the fee was still paid by us so now we owe $******* to our escrow Account by January. I don't feel its fair that we have to pay a late fee from our own pockets when this information was told to me. We had the money ready to pay earlier this yr which is why I called to make sure who had to pay this. After I got the late fee notice I called Schools first multiple times and on 9.20.23 I received WRONG information again by another employee in the ******** They would not give me her name but her initials were DRY. She told me we would have a new mortgage amount of $3,075.26 and that we would be refunded $7,100 because our county taxes dropped to $1400.00 which didnt make sense. I asked her if she was 100% sure about this and she said yes. When I called back on 9.21.23 I was told by another gentleman that the information was incorrect. That we actually owed ******* because SchoolsFirst made that payment for us. I never received a call or an update on why we had to pay or what was happening. I constantly had to call for an update/status. I will be filing a complaint with the BBB. I know calls our recorded so hopefully they can listen and hear that I asked if this was just extra money that we had and that we could use it however and that ***** confirmed this. I will also file a complaint with ****************************************************************************** and any other **********/federal site to plead my case. Not only were we assessed a $500 fee for being late but we owe $3300 which is not something we were budgeting for.

We have received this review and believe it rises to the level of a complaint. We will submit this in our complaint case management system and work with our department and ******************** directly.Thank you for bringing this to our attention.

I received a fraudulent check from this bank I tried to speak to a person but the online chat did not work the hold time everyday that I have tried to call is constantly busy. Some body needs to contact me

Our Member advocacy team has reached out to ******************** to see how we can be of assistance. We have asked her to email copies of the checks so we can review them. As of today, we have not received the checks. If ******************** requires further assistance, please email us at the address we provided to her.

********************* Investigtor is a BIAS. He never properly did his job correctly to investigate. He should not be working with the bank. He was very unprofessional and rude to me. Hes very lazy at conducting his work to investigate thoroughly. He needs to be let go now. Please get rid of him.

We are very sorry to hear of this interaction. If you would like to speak to me and have your concerns reviewed, please contact me at ************.Sincerely,********************* Vice President ****** ******* Experience

Just have to share this because it makes me sick. My 91-year-old grandmother wrote me a check with my inheritance. Unfortunately, she put my husband's last name, which I have not taken. I tried to deposit it anyhow and it wouldn't go through. When I called to see what I needed to do about this they told me that I would have to legally change my name to deposit it. How dare they try to manage my personal decisions as a woman in this way!

I apologize for this experience and invite you to contact me to discuss other options for making this deposit. I can be reached at ************.Sincerely, *********************

I've never had an issue with them and just went through their customer support live chat requesting help with account features (help figuring out automatic payments) with no problems. Their support team is always understanding, and wait times are super short. My only complaint is the lack of an ability to set up a "pay remaining balance" on the automatic payments for credit cards, and the fact that their password settings don't allow for longer passwords. Most of my online accounts (that aren't nearly as sensitive) use a longer password than this allows for. (Though it should be noted that even paypal has those same limits)

Dear Mr. *********** you for your kind words about the support you receive from SchoolsFirst Federal Credit Union. We appreciate the opportunity to be your financial services partner.We do have the ability to pay full balance owed via automatic payments on your credit card. However, to fully understand your needs in this area, and to ensure we are giving you options, we invite your to contact our card services option at ************.Thank you again for your Membership with SchoolsFirst FCU.

Upon the death of my brother I informed schools first and they did everything in their power to not relinquish his money to his family. For over 8 months they played games and even said they were trying to send the money to my father who also passed away and was a member. They put unneeded grief on my family and because of schools first unwilling to fairly deal with the only surviving member. BEWARE if you are a schools first member and you pass away your funds may never go to your family or who you would want it to.

Dear ****************,We apologize for the stress and frustration during this difficult time. Please know that SchoolsFirst FCU does follow all regulatory requirements when releasing account funds in situations as described. If you need additional information, please contact me directly at ************.Sincerely, Lori G***** Vice President Member Service Experience

Schools First Credit Union has a very poor online service. I am trying 6 and 7 times each morning to check my balances online. I have a newer computer and several devices yet nothing seems to work at Schools First end. I mentioned this after the merger from Schools Financial to Schools First Federal and I have never gotten help. When we call the recording states it would be easier and more convenient to go online. If you cannot get online with Schools First Credit Union, why is there even a recorded message to go online? The tellers are very attentive and I have never had a problem inside the bank. If this is how we must live with this messy inconvenient online banking system it may be time to shop around.

Dear ****************,I apologize for the delay in this response and for the difficulties you are experiencing with your online banking. I would like to have someone contact you to help troubleshoot the issues you are experiencing. Please email me at ********************************** so I can have someone assist you.

Applied for a used car loan, received my pre-approval terms. When I went into the branch the payment was a lot higher than what I was quoted in my pre-approval. This has been the 4th car I financed with them and have been a member for over **************************************************************************** I called the customer service line to have them pull up my pre-approval information and was told since I finalized the loan it was no longer available as I continued to ask questions the ************ on the phone and when I stated that was not funny she stated she had coughed. Once I got escalated to a manager she was stating that the numbers didnt make sense but she would work with IT to see if the pre-approval could be retrieved. I started looking at what I was given and was not given a copy of my contract all I had was what I was told. I know that by law you are to be given a copy of everything you sign again never had an issue with them in the past so trusted them that everything was done correctly. I called the customer service line and spoke to another manager who stated there were no notes documented in our account. Finally the manager that assisted me today was able to help with what I needed. The whole experience did not feel kosher to what the business practice should be. Will be looking to change to another banking institution.

Thank you for leaving us this review of your recent experience with SchoolsFirst FCU. I apologize that we did not provide you with the service we pride ourselves in delivering. We will attempt to retrieve your information and contact you directly regarding this experience.If you would like to reach out to me directly please email me at *******************************************,********************* Vice ********** ****** ******* Experience

They are super helpful!! I always receive great customer service. I will never bank anywhere else! and that's on period!!! Great Job Schools First team!!! ya'll are awesome!!!

Dear ******************,Thank you so much for your kind review. We truly appreciate your Membership and look forward to being your financial partner for many years.Sincerely,**** GarciaVice **************** ******* Experience