7 Customer Reviews
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Review from Steve G
5 stars06/28/2024
We have done a number of home improvement projects over the years. In this case we renovated two bathrooms in our home. Our experience with Sea Pointe was among the best. From the start, we found everyone to be very professional. The design team of ******* and ****** offered good ideas and were mindful of managing the budget. The field team led by Project Manager *********************** were punctual and a pleasure to work with. They took great care to protect our home from dust and any potential damage as our project was on two floors of our home. The quality of the work performed by ***, ***** and **** was top-notch. They were very good at soliciting our opinion on various aspects of the project so that things were done right the first time. Without hesitation, they addressed any issues that we saw as the work progressed. We were also impressed with **** and ***** who did the cabinet work for our project. Sea Pointe also handled the permitting process and inspections with the city without a hitch. I think you will find Sea Pointe is not the least expensive option, but we felt the investment we made paid returns in quality, ease of conducting the project and getting the work done in a timely way. Above all, the people were worked with were professional and just nice people who were in our home every day for the time it took to complete the work. We would recommend Sea Pointe Construction to anyone considering a home construction project or renovation.
Sea Pointe Design & Remodel Response
07/01/2024
We are so happy to hear your renovation project was such a positive experience! We appreciate your comments on our budget management, craftsmanship, and overall professionalism. While we may not be the most budget-friendly option, we believe the quality and seamlessness of the process justify the investment. Thank you for recommending Sea Pointe Design & Remodel!Review from Linda B
5 stars06/17/2024
We are more than halfway through our complete kitchen re-model with Sea Pointe. This is the third major project we have done with them - the other two were the master and guest baths. We have worked with ********** as our designer. He is very creative, has a good eye, is a very good listener and always steers us in the right direction. ************, our project manager, is very attentive while onsite and very responsive to texts. In addition, he is patient with our many questions. His team has been great including his crew (*****, ******* and ****), the cabinet crew (****************** and *****), Sparky the Electrician, ***************** and ************. Everyone shows up on time with a cheery smile, is very respectful and polite, takes pride in their work, is careful while on our property and shows care for making sure there is no damage and they are always willing to answers our questions. We will return to Sea Pointe again and again! They have a high level of integrity and are very professional. Thank you to everyone - we are excited for our new kitchen and we know it will be beautiful.Sea Pointe Design & Remodel Response
06/18/2024
Wow, what a fantastic review! We're so grateful for your continued trust in Sea Pointe Design & Remodel. ***********, and the entire team at Sea Pointe are thrilled to be creating your dream kitchen!Review from Dina G
5 stars03/27/2024
I just had my guest bathroom remodeled by Sea Pointe Construction and I was not disappointed. My husband and I are extremely happy with the result and our neighbors (through word of mouth) have been asking to see the stunning remodel. The remodel began with our Design Consultant, **********. She is a good listener and has a great mind for design. She walked my husband and I through the entire design process by listening to what we envisioned, helping us to select the beautiful accessories and answering questions as the project ensued. ***, our project manager, was knowledgeable, available to us, and promptly answered our questions via text messages or phone calls. While it is never easy to have strangers in your home, every worker was skilled, professional, and kind. From demolition to clean-up, *** was excellent and became a trusted friend. **** did a phenomenal job as well and was one of the kindest professionals in the group. **** and ***** arrived to install the bathroom cabinet despite the pouring rain and arrived with great attitudes and did a terrific job! I highly recommend Sea Pointe Construction for your next remodel. With them, you really get what you pay for! This company has integrity and hires the most skilled, competent, and professional team for the job!Sea Pointe Design & Remodel Response
03/28/2024
Thank you for the fantastic review! We're thrilled you're happy with your stunning guest bathroom. **********, ***, ***, ****, ****, and ***** all work hard to deliver exceptional results, and we're proud to have them on our team. We appreciate you recommending Sea Pointe!Review from Jeremy B
5 stars03/05/2024
Sea Pointe did a solid job with high quality materials and sub-contractors. The design team did a thorough job in helping us design our project to meet our goals and objectives. They were more costly than any other provider, but we decided to move forward for the quality of work.Sea Pointe Design & Remodel Response
03/28/2024
Thank you for the amazing review! We're thrilled to hear you had a positive experience. We appreciate you recommending us - it means a lot!Review from Michael L
5 stars01/27/2024
This is the 2nd time my wife and I have used Sea Pointe (full kitchen remodel a few years ago and now a kitchen restoration job due to a pipe burst in our wall). We can't say enough good things about our experience with Sea Pointe. They come with our highest recommendation! They are extremely professional, very well organized and you can count on high quality work from design to completion. They clearly know what they are doing and care about their customers.A special shout out to the entire Sea Pointe team who were all fantastic, including ***** our designer, ***** our project manager along with his crew of *******, ******, ****** and ***** and even ****** in billing was a pleasure to work with. Thanks, job well done!Sea Pointe Design & Remodel Response
03/28/2024
We're so thrilled your trust in Sea Pointe runs deep! Your repeat business and glowing praise mean the world to us. Thank you for choosing Sea Pointe twice, and for highlighting our fantastic team!Review from Joann B
1 star01/02/2024
BUYER BEWARE!!!We selected Sea Pointe because they had a lot of 4 & 5 Star reviews of people saying they did great quality work. Unfortunately, that couldnt be further from the truth!!! This was not our first home remodel. We used ****** in ********, and they truly were a 5-************ from communication to processes & procedures to luxury quality workmanship. As for Sea Pointe, communication started as a 4-star, however, once the contract was signed, communication dropped to a 2-star. They had gaps in communication with the customer and among their own team members (b/n designers and construction teams). We remodeled 80% of our home. We were told that it would be a 5-month process; it took 14 months. This is because we were given the **team to start and 7 months into the remodel, we got a meeting with the Director of Production, who said she is assigning the A-team and would rework / repair a lot of the poor workmanship of our remodel. This so-called A-team wasnt much better than the initial team and took 7 months to get repairs made. They treated us like they were doing us a favor to make things right. In fact, the assigned project manager, ********, was on video telling the project engineer ******* that we were being nit-picky on the repairs but not to worry because the job was fatly padded. We sent the video to the director and owner and both said it was taken out of context, and that the job was not padded. Were pretty sure we heard it correctly as it is a 6-minute video. They even told us that they werent making much profit on our project. Sea Pointe is HIGHLY over-priced for substandard work. Sea Pointe lacks process, procedures and coordination among their internal work groups. They have a blatant disregard for their customers, but theyll spend hours pulling together CYA emails immediately calling for a void in warranty. Its been 5 months since the remodel was completed and we already have issues (electrical and water damage).Sea Pointe Design & Remodel Response
01/10/2024
*****, thank you for taking the time to share your feedback. We are deeply sorry to hear about your frustrating experience with Sea Pointe and understand your disappointment.We take all reviews seriously and appreciate you bringing these issues to our attention. We want to assure you that we are committed to providing our clients with a positive and seamless remodeling experience.We readily acknowledge the shortcomings you experienced. We fully accept responsibility for these failures and have taken significant steps to address them. Specifically, during the time of your project, we unfortunately had taken decisive action and parted ways with a Project Manager. Our previous employee behavior does not reflect our company values or the standards we set for our team, and we apologize for the impact this had.We believe transparency and accountability are crucial. While we cannot undo the past, we are committed to appreciating feedback and using it to improve our services for the future.We truly value your business and sincerely hope you will enjoy your home for many years to come. Sincerely,Sea Pointe Design & RemodelReview from Christopher R
1 star08/08/2023
We went to Sea Pointe for a home addition and remodel. They estimated $500k-$700k. We paid $4,100 for design and feasibility on 7/14/21. They then estimated $1.2 million and said without the addition, the project would go below the original estimate. So we removed it and paid $3,600 for design services on 8/20/21.They spent 6+ months struggling with a stairs remodel and offered options with estimates ranging from $300k-$750k, the high end required additions to the stairwell and garage. We got another opinion from a specialist who told us it will fit as is. I showed Sea Pointe and they gave an option that required no additions.The estimate was $390k-$515k. They told us windows, floors, and paint (previously included) are less expensive with folks who specialize in them. We followed the advice and removed them. On 3/10/22, we paid $15,300 for engineering and paid $5,500 for interior design, all told $28,500.9/21/22, Sea Pointe delivered a final agreement over $1 million! We told them it was unacceptable so we ended the relationship. We reached out for a month requesting plans, engineering, and design which we paid $28,500 for. They said they only make plans for their construction.We spoke to engineers and architects to draw up new plans. As we searched for an engineer, we learned Sea Pointe used a third-party engineer not an in-house one. We asked why they didn't tell us but they had no good answer and told the engineer he had to start from scratch. Sea Pointe said they don't share plans because of a paragraph in their contract that said it was the contractors board that required it.We reached out to the board and filed a complaint. The board found they had unlicensed folks signing contracts and that part of their contract was inappropriate and had to be changed.Buyer beware. Sea Pointe will give you low estimates to trick you into paying for engineering and design then more than double the price and say you dont get any of the things that you paid for.
Customer Review Rating
3.86/5stars
Average of 7 Customer Reviews
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