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Other

Tessizy sends items that are significantly smaller, poor-quality knockoffs, or completely different from what was shown in the Facebook video or picture. Purchased UV-resistant, lifelike Boston ferns which were much smaller than shown in photos. This is false advertising. Tessizy refuses to stand behind its product and refuses to accept return for a full refund. Will never purchase from Tessizy again; this company is a scam.

Dollars Lost: $87

Victim Location: Allison Park, PA, USA - 15101

Date Reported: May 18, 2026

Business Name Used: Tessizy

Online Purchase - US Western Collector

Buying my husband some 250 glasses and a hat !

Dollars Lost: $98

Victim Location: Nampa, ID, USA - 83687

Date Reported: May 18, 2026

Business Name Used: US Western Collector

Online Purchase

It was an ad on tiktoc. Says it was [email protected] from lumen. It was the big tablet on a portable stand.

Dollars Lost: $52

Victim Location: Richmond, VA, USA - 23234

Date Reported: May 17, 2026

Business Name Used: Lumen

Other

I received mail that intends to entrap, threaten, and coerce the general public to update their expired home warranties. This letter informs me of expiration of my property's home warranty, as entrapment to coerce me to get it up to date. This "Final Notice" refers to my customer ID # and card with them, FHOMAFHG1415... I don't even own a home.

Dollars Lost: $0.0

Victim Location: Pittsburgh, PA, USA - 15234

Date Reported: May 17, 2026

Business Name Used: Princeton Financial LLC

Other

Terminix approached my elder parents who told them they did not want their service. There is no proof services were ever provided and my parents cannot confirm techs ever came to the house. Business is still trying to bill my parents for 3 months service. This smacks of a scam taking advantage of the elderly.

Dollars Lost: $0.01

Victim Location: Allison Park, PA, USA - 15101

Date Reported: May 17, 2026

Business Name Used: Terminix

Online Purchase - US Passport and Visa Services

https://uspassportandvisa.org/ - Shows up as the very first Google sponsored website when a person googles for "Passport Renewal." It asked for SSN, Mother's Maiden Name, Phone Numbers and completely looks like an official government account. It's own practice is to make it seem like you are paying completely for the filing fee.

Dollars Lost: $111

Victim Location: Portland, OR, USA - 97229

Date Reported: May 17, 2026

Business Name Used: US Passport and Visa Services

Online Purchase

Bought a pair of full dentures, Received a small bag of plastic balls.

Dollars Lost: $40

Victim Location: Grassflat, PA, USA - 16839

Date Reported: May 17, 2026

Business Name Used: aoyaanew

Online Purchase - healthy Beings

Order product from their website paid and never received product. Have an order number Emailed / called multiple times no sneer no reply

Dollars Lost: $105

Victim Location: Charlotte, NC, USA - 28215

Date Reported: May 17, 2026

Business Name Used: healthy Beings

Online Purchase - Pet Scam

They promised to deliver a puppy but failed to show and refused further communication.

Dollars Lost: $500

Victim Location: Blountville, TN, USA - 37617

Date Reported: May 17, 2026

Business Name Used: English cream golden retiever haven

Other

Burner by Ad Hoc Labs SCAM CHARGED MY CREDIT CARD a total of TEN TIMES on 07/31/2025, 08/31/2025, 09/30/2025, 10/31/2025, 11/30/2025, 12/31/2025, 01/31/2026, 02/28/2026, 03/31/2026, and 04/30/2026 for $4.99 each time for $49.90 total. My family and I never even heard of their company and had to look them up, and none of us bought their so-called services or would have any use for their so-called services. Their website is layered with buffers to prevent refund requests or fraud complaints (and they do not have a real customer support number). I reported their fraud to my credit card company, Better Business Bureau, and FTC.

Dollars Lost: $49.9

Victim Location: Allison Park, PA, USA - 15101

Date Reported: May 17, 2026

Business Name Used: Burner by Ad Hoc Labs (burnerapp.com)

Online Purchase - Online Retailer Scam

The products are not as advertised. They are of very poor quality. I was unable to to contact them for return or exchange.

Dollars Lost: $130

Victim Location: Silver Spring, MD, USA - 20905

Date Reported: May 17, 2026

Business Name Used: Georgina Boutique

Other

Burner by Ad Hoc Labs (Burnerapp.com) charged my credit card $4.99 on 03/31/2026 without any authorization or use of product (none of my family even knew what "Burner" was and do not have any use for their "product"). None of my family members nor I had even heard of "Burner" and had to look them up to see what they were. They do not have any in-person / phone customer support, and we are having a challenging time getting any refund. This is a scam.

Dollars Lost: $4.99

Victim Location: Allison Park, PA, USA - 15101

Date Reported: May 17, 2026

Business Name Used: Burner by Ad Hoc Labs (Burnerapp.com)

Online Purchase

The website displayed several different items of clothing for sale. When I checked the operation state/country is displayed that it was operated in the United States. Upon payment I saw that the name of the transaction along with the tracking information was in Chinese. I e-mailed the company after a few weeks to ask for a return of the payment or delivery of the goods. Neither have happened and this order was placed on 4/17/2026. The date is now 5/17/2026.

Dollars Lost: $18.59

Victim Location: Beaverdam, VA, USA - 23015

Date Reported: May 17, 2026

Business Name Used: Glowiivibe

Online Purchase - Online Retailer Scam

Order on line gave, cretit card, paypal info. Then we didn't receive the product .Contated them said it was shipped and gave us a bogue tracing number.

Dollars Lost: $118

Victim Location: Mc Veytown, PA, USA - 17051

Date Reported: May 17, 2026

Business Name Used: Faith Made

Other

Purchased a car cymbal and now have been charged monthly 29.99 with no contact or information. The receipt has no information or selection of monthly charge.

Dollars Lost: $29.99

Victim Location: Greensburg, PA, USA - 15601

Date Reported: May 17, 2026

Business Name Used: Jolie Glow

Counterfeit Product - Sophie and Grace Savannah

The only thing the dress they sent had in common with the ad was the print of the material. It was NOT the dress I ordered. No pin tucks in the bodice or ruffle along the bottom of the dress. I ordered a small and what they sent was huge. After numerous messages they agreed to send me 20% back. I haven’t received any money back. The ad reads full refund. I HIGHLY recommend staying away from this site on Facebook!

Dollars Lost: $114.95

Victim Location: Toledo, OH, USA - 43614

Date Reported: May 17, 2026

Business Name Used: Sophie and Grace Savannah

Counterfeit Product - Online Retailer Scam

https://brigittedianeboutique.com/ and https://nelsonandparker.com/ advertise the same material with similar discounts. However, the clothing sent was not at all what is pictured and the sizing was not accurate. Items sent were cheap, plastic fabric that did not resemble fabric in photographs or descriptions. Two items sent were not the items ordered and 2 items sent barely resembled what was ordered. When I first asked for a refund, "Brigitte" offered me 30% more of a discount because international returns are expensive. I then asked to return the items in person to Nelson & Parker New York. "Brigitte" then offered me a larger discount. I wrote back that I did not believe "Brigitte" was real and pointed out the similarities between https://brigittedianeboutique.com/ and https://nelsonandparker.com/ . I was then given a full refund. I am filing this to help others avoid fraud.

Dollars Lost: $0.0

Victim Location: Washington, DC, USA - 20002

Date Reported: May 17, 2026

Business Name Used: Brigitte Diane Boutique

Online Purchase - Online Retailer Scam

I never got an actual receipt with prices, shipping charges, and total—just a list of what I'd ordered, a link to track718.com, and a "tracking number." After three weeks, Track718 showed a package as having arrived from Hong Kong and cleared U.S. Customs, but no city/state locations were given for Customs or further processing stations, no U.S. carrier was listed, and all I had was a tracking number ending in HK that was invalid at USPS.com. I had asked the seller a few days earlier how I'd be able to track the package stateside and was merely told to be patient. On further investigation I found the report below from 4/22/26 (Thank you!); that track718.com has also been reported to the BBB and written up elsewhere; that the seller website was registered in China only a couple of months ago (WHOIS database); and that the entity charging my card appeared to be an LLC at a residential address in Colorado, not much older though listed in "good standing" at Bizapedia. A card agent said the LLC sold women's clothing. I couldn't find anything online to prove it, but that's not a main category at the site I used. After requesting a new card and providing the above information, I was refunded the charges.

Dollars Lost: $0.0

Victim Location: Fairfax, VA, USA - 22031

Date Reported: May 17, 2026

Business Name Used: thehunplastore

Phishing - Phishing - Home Buying Scam

We got a letter from a Dale Price, Loyal Property Group, LLC, 1405 S Fern St-Unit 93479, Arlington, VA 22202, saying we had responded to a letter about the purchase of our property for a ridiculously low price. We would NEVER have done that, and we are now concerned about fraud. What can we do to protect ourselves? We normally just throw letters like this away, but the fact that they thanked us for responding (which we did not) is very unsettling. These people need to be stopped! Can you offer any help?

Dollars Lost: $0.0

Victim Location: Elizabethton, TN, USA - 37643

Date Reported: May 17, 2026

Business Name Used: Loyal Property Group LLC

Counterfeit Product - Online Retailer Scam

The merchant Queen Shaped is advertising as a US-based company with easy returns. However, I'm processing a full return. Their customer service will only accept returns to China at my expense, and if the package gets lost, I will not receive my refund. They have offered to return 35% if I keep the dresses, but I am not interested in keeping them. I have been emailing them since May 1st, 2026.

Dollars Lost: $127.92

Victim Location: Upper Marlboro, MD, USA - 20772

Date Reported: May 17, 2026

Business Name Used: Queen Shaped

Online Purchase - Online Retailer Scam

I ordered and PAID for two sets each of Outdoor/Indoor UV Resistant Artificial Flowers in two colors 40 days ago, on APRIL 7. I have yet to receive the item, and the tracking updates have completely stopped. The last update I had was on 2026-05-05 05:43:20 UTC which indicated the item was in Minneapolis. The message provided was that the shipment is IN TRANSIT in the country of United States. I have been in contact with the company and their responses are that the fault lies with "logistics carrier's end — they haven't been scanning packages as quickly as usual." and "We will ensure that you receive your package as soon as possible. We have asked the carrier to expedite transportation speed. But sometimes the logistics has some delay. Therefore, we are unable to provide you with an exact time at this time." I am totally dissatisfied with this whole process, and their responses to my concerns have been completely disingenuous. I feel scammed - I am pretty sure I will never receive the items and I will be out $148.27.

Dollars Lost: $148.27

Victim Location: Littlestown, PA, USA - 17340

Date Reported: May 17, 2026

Business Name Used: Definitivewith

Phishing - The Civil Enforcement Department of the Ohio Court of Common Pleas

The notice appears to be a State of Ohio Civil Traffic Notice. It is, supposedly, an official summons regarding an unpaid traffic violation. There is a link and a QR code included in the notice to make a payment that appears to be legit, but most likely it is not. The notice also includes a statement stating possible suspension of drivers license if matter is not resolved.

Dollars Lost: $0.0

Victim Location: Barberton, OH, USA - 44203

Date Reported: May 17, 2026

Business Name Used: The Civil Enforcement Department of the Ohio Court of Common Pleas

Online Purchase - Online Gift Card Buying Scam

I gave them my Starbucks gift card number so that I could get cash off of it. And they took the card and used it for themselves

Dollars Lost: $250

Victim Location: Temple Hills, MD, USA - 20748

Date Reported: May 17, 2026

Business Name Used: Cash4gift

Online Purchase - Online Vehicle Purchase Scam

Sandra purcell on facebook so a black pickup told me for 1500 and I had to pay another $1,000 to have it delivered to my house but I never received it to pick up truck

Dollars Lost: $2500

Victim Location: Temple Hills, MD, USA - 20748

Date Reported: May 17, 2026

Business Name Used: Shiply

Phishing - Phishing - Trademark Application Scam

The scammer posed as an Intellectual Property attorney and advertised reviving my trademark application. He took an aggressive approach, fabricated application documents and trademark paperwork from the USPTO office. My trademark was never filed and after receiving assurances over email that it was being handled, the communication with this scammer ceased.

Dollars Lost: $3700

Victim Location: Gaithersburg, MD, USA - 20879

Date Reported: May 17, 2026

Business Name Used: Legal Filing Firm

Online Purchase - Online Retailer Scam

Ordered thinking it was a Life Principles Bible never received after 2 months and after many emails never refunded as promised either. Not associated with Life Principles Do Not use this company

Dollars Lost: $69.89

Victim Location: Quakertown, PA, USA - 18951

Date Reported: May 16, 2026

Business Name Used: ShopLifePrincipals

Online Purchase - Online Purchase

Saw an ad for a dress on Instagram. I clicked the link, website looked legit, I ordered the dress. Looked online for the store location, it didn’t exist. I live in Vancouver and I received an email that my purchase was being shipped across international borders. I emailed them and they never replied. Called my ********** company and had my credit card deactivated and a new card with a new number was issued. Scammers!!!

Dollars Lost: $69

Victim Location: BC, CAN - V3L 3L5

Date Reported: May 16, 2026

Business Name Used: Evelyn and Grace Vancouver

Romance - Online Relationship Scam

Me and the scammer first met on OkCupid, a dating site. They quickly ask to mover over to Whatsapp. There, they quickly ask me to send them money through Remitly, a financial service company, so that they can pay for their data plan, as seen in the file I attached below

Dollars Lost: $0.0

Victim Location: Bowie, MD, USA - 20721

Date Reported: May 16, 2026

Business Name Used: N/A

Online Purchase - Online Retailer Scam

They used online Macy’s store on Facebook. Ones $118.00 payment was made, expecting the confirmation email which never came and the order never received. They attempted to withdraw another $310.00 but the bank sent me alert which was blocked.

Dollars Lost: $118

Victim Location: Upper Marlboro, MD, USA - 20774

Date Reported: May 16, 2026

Business Name Used: Ant Merco Hongkong china

Other

This company advertised a heavily discounted luggage set for Mother’s Day with some free gifts, once I tried to exchanged my bags for better ones they lowered the price of the luggage paid for and said that the gifts were not really gifts and I had to pay a discounted price for them. They advertised an aluminum reinforced luggage and it is not even close to that description.

Dollars Lost: $680

Victim Location: Baton Rouge, LA, USA - 70810

Date Reported: May 16, 2026

Business Name Used: Nobl luggage

Other - Loan Scam

Same as the last guy they keep calling about some loan that I never asked for. Several times a day from different numbers. I have asked them to stop calling and I am on the dnc list.

Dollars Lost: $0.0

Victim Location: Ravenna, OH, USA - 44266

Date Reported: May 16, 2026

Business Name Used: Loan Scam

Worthless Problem-solving Service - Mobile Auto Repair Scam

I had a small dent and several scratches on my 10 year old car due to normal wear and tear. I had been meaning to get these minor repairs done, but hadn’t found the time. The scammers were driving around in a Ford Expedition with a sign on at least one side advertising mobile/on the spot repairs. The sign specifically said “Same Day Mobile Auto Body Repair” then “head light restore . rust . scratches . bumper repair”. (Attempted to upload the pic I took of the sign on the truck but it’s too large). The driver got my attention by pointing at the dent and scratches I had on my car - promising he and another guy in his vehicle could fix these things in just a few minutes. He quoted a price of $500, which he then reduced to $300 as I was about to drive away. I parked a few spots away and told them to do the work. The two guys used a tool to pull the dent out of my car right there in the parking lot, then used a handheld sander and a spray to work on the scratches. Finally, they applied a blue wax and were ready to accept payment. When I asked if they were going to wipe away the wax, they told me no and that I’d need to wait 24 hours and avoid using any soap. I paid, waited at least 24 hours, and the scratches were all made worse once the wax was wiped away. It looked like they’d just sprayed over the scratches with spray paint that did nothing to conceal the scratches, but added larger, hazy areas around each of the scratches. I called the phone number on their sign and was soon blocked. Unable to contact them after two or three days, the credit card company reversed the charges. There was no business name on the sign, but the person who charged my card was Cory Anthony Jace. When I searched for that name online, this person was arrested back in 2013 for scamming senior citizens by doing the same thing. Do not waste the two minutes they promise their work takes, or your money.

Dollars Lost: $0.0

Victim Location: Waldorf, MD, USA - 20603

Date Reported: May 16, 2026

Business Name Used: N/A

Online Purchase - Online Retailer Scam

TryClimb.com advertises online that they sell Mary Ruth's Lymphatic Support liquid extract for $9.95 with $4.95 shipping. When you order then they offer an irresistible upsell 2nd bottle for $4.95 saying it will be added to your original order. Shortly after you accept the upsell and submit your order you see 2 separate order charges from TheLittleVariety.com in your transaction history. One for $19.68 and another for $24.68. When you email support about the over charges, they will respond saying you misunderstood. Then shutdown the email so you can't contact them any more. The product is a straight knock off of Mary Ruth's product down to the packaging (see attached picture). When it arrives it will be in one package but you were charged for two separate orders. If they're going to send it in one package, don't charge people 2 shipping fees. Then a few days later you will see an unauthorized charge from them in the amount of $39.97 (no order number, no shipping info) on your card transaction history. Beware of these people. They are straight selling knockoffs then they will try to steal your money again.

Dollars Lost: $44.36

Victim Location: Waldorf, MD, USA - 20601

Date Reported: May 16, 2026

Business Name Used: TryClimb.com

Other

Text at 10:37 pm. Have never been in Phoenix. All counties have there own Common Pleas with the County identified

Dollars Lost: $0.0

Victim Location: Xenia, OH, USA - 45385

Date Reported: May 16, 2026

Business Name Used: State of Ohio civil traffic notice

Fake Invoice/Supplier Bill - Fake Mortgage Notice Scam

Sent an official looking letter that said failure to notify will result in loss of mortgage coverage. They had my name, address and official mortgage bank name.

Dollars Lost: $0.0

Victim Location: Falls Church, VA, USA - 22043

Date Reported: May 16, 2026

Business Name Used: N/A

Counterfeit Product - Online Purchase

As per previous reported scam, item purchased was a magnetic rooftop fan and what was delivered was a cheap, non-functional unit that was not either as advertised or acceptable.

Dollars Lost: $43

Victim Location: BC, CAN - V3C 3S7

Date Reported: May 16, 2026

Business Name Used: HONG KONG SHARPMIND RETAIL

Phishing - Phishing - Loan Solicitation Scam

953. It should be a straightforward process. And in many cases, like yours, we can have funds available within just a few days, once everything is finalised. I've built strong relationships with both prime and separate lenders over the years, and that allows me to work through approvals a bit differently, and often secure more flexible terms when needed. We also don't need any collateral for this, so the funds can be used for anything you have planned. Rates are starting to move up slightly, but we can still lock in a lower 5.75% option right now. press one now or reach me at 877-578-1953. Ellen Hopkins here, based on what I'm seeing, this personal loan should be a straightforward process, and in many cases like yours, we can have funds available within just a few days. For example, if you're looking at borrowing around $25,000 at approximately 5.75%. Your payment could be about $458 per month. We can also adjust the structure to better fit your budget. When you have a moment, please call me back at 888-310-4836 again, 888-310-4836. And I'll go ahead and walk you through everything I called back and they told me they could not tell me the name of their company or address of their company until I signed up for a loan.

Dollars Lost: $0.0

Victim Location: Ambler, PA, USA - 19002

Date Reported: May 16, 2026

Business Name Used: Helen Hopkins

Phishing - Phishing - Loan Solicitation Scam

Constantly calling claiming they want to loan me money.

Dollars Lost: $0.0

Victim Location: Rockville, MD, USA - 20852

Date Reported: May 16, 2026

Business Name Used: N/A

Home Improvement - Home Improvement - Vent Cleaning Scam

Told me it would be $249, ended up costing $650 and didnt clean the vents and also marked up the walls. Called them back to ask for an invoice, to come back or give money back and they blocked me

Dollars Lost: $645

Victim Location: Aston, PA, USA - 19014

Date Reported: May 16, 2026

Business Name Used: Fresh Air Solutions

Online Purchase - Online Purchase - Recurring Subscription Scam

I registered for what was presented as a free trial with Creative Fabrica to test their AI video generation service. After signing up, I received an invoice showing a charge of 0.00 (Reference: XPN3MTMT-0001), which led me to reasonably believe that my account was still under the free trial period. However, I later discovered that they had sent a second email within the same email thread showing that I had been charged on the same date (Reference: XPN3MTMT-0002). This paid charge was not sufficiently clear or distinguishable from the original free trial invoice, and I did not notice it at the time. Approximately two weeks later, I noticed the charge on my account. During this period, I continued using the service because I genuinely believed I was still accessing the free trial version. I had no intention of subscribing to a paid plan, and had the billing conversion been clearly disclosed, I would have cancelled immediately. When I contacted the company to request a refund, they refused, stating that I had used the service. However, my usage was based on the reasonable understanding that I was still within the trial period due to the unclear billing notification. I am reporting this as a misleading subscription billing practice and requesting review of this transaction, as the transition from free trial to paid subscription was not clearly and conspicuously communicated.

Dollars Lost: $59.88

Victim Location: Damascus, MD, USA - 20872

Date Reported: May 16, 2026

Business Name Used: Creative Fabrica

Investment - Apollo AI

Approached as a side hustle, says you can review for 60 days but for a refund you must cancel within 14 days! I started to sign up but cancelled, then I was called. I still cancelled. I watched the presentation again the next day and signed up. Is it too good to be real?

Dollars Lost: $434.26

Victim Location: Makawao, HI, USA - 96768

Date Reported: May 16, 2026

Business Name Used: Apollo AI

Bank/Credit Card Company Imposter - Becu / Boeing Employees Credit Union / impostor

Sent text claiming that someone was trying to use my debit card

Dollars Lost: $0.0

Victim Location: Bonney Lake, WA, USA - 98391

Date Reported: May 16, 2026

Business Name Used: Becu / Boeing Employees Credit Union / impostor

Online Purchase - Online Purchase - Web Designer Scam

A girlfriend told me about the website developer to create a website. I paid $40k for 2 websites. The website developer recently asked for $5k more to complete the project without warning. I paid for the website development via check which did not go directly to the girlfriend. It went to her aunt who deposited it in a credit union. The girlfriend then sent a crypto payment to the website developer.

Dollars Lost: $40000

Victim Location: Washington, DC, USA - 20020

Date Reported: May 16, 2026

Business Name Used: Professional Website Development

Fake Invoice/Supplier Bill - Fake Warranty Expiration Notice Scam

got a letter saying my warranty was up and needed to be activated so i did it like an idiot and never got anything back in the mail he said he was sending to me

Dollars Lost: $225

Victim Location: Orangeville, PA, USA - 17859

Date Reported: May 16, 2026

Business Name Used: N/A

Online Purchase - Sip and Smith Oahu

I first came saw this page on instagram and wanted to make jewelry. When I contacted her and wanted to book she said to pay her through chime or Cash App to avoid fees. Then she canceled the first class so I rescheduled then the second time she canceled because she didn’t have enough people to come. On the third time I drove all the way over there and she forgot about me so I waited for her then she finally responded and said that there was nobody going to come and she forgot about me.

Dollars Lost: $175

Victim Location: Waianae, HI, USA - 96792

Date Reported: May 16, 2026

Business Name Used: Sip and Smith Oahu

Online Purchase - Online Purchase - Recurring Subscription Scam

I signed up for a "free" trial on an annual subscription, where there was never any mention of any charges to be made to my card. After getting my paypal linked, which they asked during the "free" trial they added another subscription and charged me for the whole year. I reached out as soon as they charged me and asked for a refund because i did not want the subscription. They continually ignored my emails to refund so now i am in a dispute for the charge which they are challenging me.

Dollars Lost: $59.88

Victim Location: Bethlehem, PA, USA - 18015

Date Reported: May 16, 2026

Business Name Used: Creative Fabrica B.V.

Online Purchase - logan sweeps

Panda master account login Acc... ******* Pas....****** loaded 22 took winnings and deposit on this game

Dollars Lost: $166.37

Victim Location: Burbank, WA, USA - 99323

Date Reported: May 16, 2026

Business Name Used: logan sweeps

Debt Collections - Brookside and Becker / Process Server

Called my mother and sister and myself saying they were a courier service that failed to service papers and I need to settle with a payment plan or I’d be served the following day

Dollars Lost: $100

Victim Location: Denver, CO, USA - 80222

Date Reported: May 16, 2026

Business Name Used: Brookside and Becker

Online Purchase - Saphire

Wanted to try product advertised on IG, got product, tested, was not successful. They charged card, after unknowingly signing up for a subscription. They sent product, but upon trying to cancel, could not reach via email, phone or website for two months. Have been charged each month. Would love to return product they continue to send, but had to cancel card, and will continue the reach to return product. Ordered a book from them with initial order that was charged for but never delivered.

Dollars Lost: $90

Victim Location: Lebanon, OR, USA - 97355

Date Reported: May 16, 2026

Business Name Used: Saphire

Online Purchase - Online Purchase - Delivery Fee Scam

I purchased motorcycle parts from Nitro Cycle Works (3 parts for $660 total) and the morning of 514/26 received an email from Atlax Express saying they had my items but couldn't ship them directly to my address unless I paid $377 in insurance using the Chime app. I sent it using the Chime app. Then they told me that was a mistake and the insurance was actually $676 so I owed an extra $299. I tried agian through Chime and the payment wasn't going through. I contacted the seller (NitroCycleWorks) and the seller said Atlax Express is the shipping company they use and the money I'm being charged will be refunded as soon as the items arrive to my house. I said the payment wasn't going through and sent the seller the $299 instead, which he sent to Atlax Express. Atlax then denied both charges because they were coming from two different sources, so this morning (5/15/26) I sent the seller the full $676 to send to them directly. I recieved an email from Atlax saying the priority package insurance deposit was confirmed, however, Atlax wasn't able to pick up the package from the storage facility because it is pending a $577 demurrage clearance fee due to sitting there for 13 hours. I paid the $577 fee and recieved an email asking fot more money. I still have not received the $676 they did not accept. I contacted the seller and told them I want a full refund and they can keep the parts, but they said I wouldn't get a refund for items that they've already shipped out and all I need to do is pay the refundable shipping costs to get my items. I also told Atlax I want a refund and they told me that I just need to pay the extra fees or they will consider my package abandoned and will turn them over to the authorities who will charge me even more money for the package.

Dollars Lost: $2589

Victim Location: Dingmans Ferry, PA, USA - 18328

Date Reported: May 15, 2026

Business Name Used: Nitro Cycle Works

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