BBB Scam Tracker

On 2/12/26 I placed an order via a Facebook ad page named "Marcoungle." It was for a smartphone charging cable. It plugs to the bottom of the phone, with an adapter that features two tiny legs that extend outwards and help prop up the phone on its side or in landscape position. I have an older iPhone 12 Pro Max, so I ordered the version with the "lightning" plug. Even if I’m usually extremely careful about companies like these —I’ve been burned before— this place looked legit enough. For around a month, I would receive emails telling me about the whereabouts of the package. But once it appeared like it was near my hometown, suddenly the package stopped updating its tracking information, exactly one month to the day after I placed my order. After a few weeks, I contacted the "customer support team" at Marcoungle to ask what was going on. They told me not to worry, that they would resend the package. The cable adapter finally arrived on 4/6/2026, and it had a "USB-C" plug as opposed to the Apple "lightning" plug. Now I've lost count of the amount of emails trying to get them to send me the correct item or a refund. They insist that I received exactly what I ordered, even if I send them again and again a copy of the original order form where it states I chose the “lightning” connector option. Sadly, in the past, I have dealt with what seems to be a mafia of Chinese companies that send you garbage, the wrong item, or nothing at all and then try to haggle you offering a few dollars "as a gift of good faith for the inconvenience." Yesterday they offered me $4.00 on a future purchase at their website; today they offered me $7.00. As if I was ever going to order anything from them again. They won’t admit they sent me the wrong item, they will not offer a replacement (I’m willing to send back the incorrect item… at their expense), and they will not offer me a refund. They continue to give me the runaround. Today I Googled for any information concerning the reviews and reputation of “Marcoungle” and it wasn’t much of a surprise to learn that they have been reported as recurrent scammers. One thing that is more upsetting, and should have been a warning sign, is that once I placed the order, Facebook’s algorithm started showing me endless companies selling the same item and at lower prices. Since I found this incredibly suspicious, I jotted down some of the names of these companies, and I’m sure this is only a small sample of this scam: Colectale.com, Coincidem, Criterionm, Itfortunate.com, Rationalw.com, Itemmatter.com, Graciousk.com, Zealangel.com, Flowarmth.com, Respectous.com, Curriculumk.com, Continentau.dn11, Coatedfordien, and of course, Temu.com. You can tell that the charger I received, and its packaging, are totally generic and of inferior quality. And now I’m stuck with something I can’t use because it’s not compatible with my iPhone or anything else I have at home. What scares me the most is not that these people scammed me for almost $30.00… that’s peanuts. What scares me is that they have my basic personal and credit card/payment information. But I’ve learned my lesson. I hope you are able to warn future customers of this "Marcoungle" company along with others like it.

Anything that says VPICERN JACKET stay away from! I was on Temu which I’ve never had a problem with before but after I ordered a shirt, I was not charged by Temu.com but by VPICERN JACKET, NY instead. They charged my credit card twice!

I ordered from temu and never got my orders. They said they cancelled them or I wasn't charged but I was charged and I did not receive any refund. The items I did get were not what was advertised like they skimmed down. And quantity was not right. I carefully look at add so it's not an accessory but I receive an accessory instead of the whole package example ordered a phone I never got but paid for I got a case which they changed the add. Hard to prove I guess. This has happened several times

I I received a notification on my phone at a $300 transaction was being made so I called the bank and put a stop to it so it didn’t happen and I informed me the team was trying to get that amount. Well I called demo and I was talking to a man by the name of McDonald Kennedy and for the past hour his basically been telling him there ain’t nothing that he could do about it, but I want people to know that they almost got me and I want them to pay for what they’re done because they try to do that to me buying some products from which was some bowling bike dentures and a TV mount that was supposed to fit a 75 inch bright screen TV well when I got it, the box said 12 to a 24 inch I have a 65 inch TV in Mount Walton works so when I called him back about the TV now this was about a week ago and I still haven’t resolved that problem and then I asked about the dentures, send pictures and everything of them what I was supposed to have gotten and what I got they basically told me the same thing that there was nothing I could do about it because that was the product that I got so I’ve been with him for about a week over $30 that was supposed to be put back into my credit account by them and they keep telling me about their row that team is on it and they never get around to it and that is why I’m reporting this so that other people will be aware of what they’re doing. thank you y’all have a very good day.

I bought an item last month , and paid with PayPal debit card. This month they stole 55.50. And 408.68. I didn't order anything , and my temu app shows I have no orders . I contacted them , and , they intend on keeping my money they stole . This company is very crooked.

I received an email from who I thought was WordPress stating that they could not process my payment. I knew I was up for renewal so just clicked on the update payment information for roughly $15. Next thing you know I receive a fraud alert from Wells Fargo from Temu.com in Dublin 4 IRELAND for the amount of $1,303.24. After further research the email the scammers used was not associated with my Wordpress account. The renewal amount was off by $2 and the renewal date was off by 2 days so it looked very close.

Temu contacted me stating that I won over $206 in merchandise. I picked the items that I liked, but was charged $206 from my Chase Account. I am a Senior Citizen. They have no phone contact to reach them. Please help me.

I bought a perfume on the Temu website, this perfume is a counterfeit product, and now this product has been taken off the shelves

Please see notes. Been dealing with since November 29th 2025 seller was aware of shipping issues refused to change refused to refused all. I contacted over 30 times than they shipped i notify all even ups in usa..seller stated if you dont ask for a refund god will bless you. Unbelievable. I like my refund like seller flagged with temu

To whom it may concern. My husband bought him and I both brand new cell phones( Samsung S25 ultra 256Gb) along with brand new phone cases and protective screen glass all purchased on Temu . We thought we were getting amazing deal on a very expensive phone ranging from $899.00- $1,299.00 each when we seen it advertised on Temu for $52.00 each . furthermore we waited for our phones to be delivered and when we got them we were unaware that the phones didn't come with its own SIM card but instead I bought 2 Sim card kits from my previous phone carrier website intending to quickly and easly set up our new phones . I knew something was very wrong was at the moment that I was on the phone with my cell phone carrier and nothing that my previous phone company could do was working, until the customer service agent told me to put my OLD sim card into my new phone and see if it worked . Well long story short I was able to finally get my phone on but my husband was not able to his new phone on because the phones that Temu sold to us are indeed FAKE phones ( the phones mimick almost everything that the real Samsung S25 ultra which is sold by Samsung , but the main differences is our phones are made of poor quality materials and was never meant to work . My husband contacted temus customer service via temus chat option about getting a refund for the phones and Temu has still not provided any response to us .so my husband is still without a working phone along with $110.00 he paid for 2 fake cell phones .