Description

An add on TikTok brought me to a page selling apparent GymShark clothing on clearance. I ordered $***** worth of merchandise on 4/11, and received a confirmation order email. Soon after I received an email with a “tracking link.” It routinely updated where the package was at, when it was received internationally, when it made it to my town, etc. Eventually on 5/13 (more than a month after my original order) it said the package was delivered, however I did not receive said package. I emailed customer support who gave me a new tracking link stating it was delivered on 5/14 (the delivery date suddenly changed???) and then told me to ask my neighbors if they had received it by accident. I demanded my money back, and they responded by saying they’ll look into it further since their tracking website said it was “delivered.” I insisted on a refund, and they offered me 60% back since they’ve “also suffered a significant loss, especially since these products were sold at a relatively low price.” (Quoted from their customer service email.) I again insisted on a full refund since this was clearly a scam, and they responded that they would now be able to refund me 90% instead - 90% of $43.99 mind you. No reputable company would ever do this. At this point I stopped responding and filed this complaint with the BBB, as well as a dispute over the charge with my credit card company.