Description

TOKOUT was advertised on Facebook. The commercial ad they showed was a boxing music machine. It looked cool: music and exercise?! I wanted it, so I clicked on their link. I've ordered from companies advertised on FB before without any issues, so I wasn't too worried. In the order form, they added gloves as a special deal so I chose that option. Once I added my payment details, it went straight into "installments" through Affirm. TOKout charged me $57.82 for the very first payment, then two weeks later I was charged another $57.82, and today it's scheduled for another $57. Now, TOKout did send out the $59 boxing gloves first. About two weeks ago, I contacted TOKout to see about cancelling the music box item--that costs $198-- since my item appeared "stuck" in transit according to its Tracker and "Jessica" wrote back 'apologizing' for the delay. Then, a week later, I emailed her again to say I still have not received the item. When I first noticed the item being "stuck in transit" on the tracker, it appeared to be in Las Vegas; after checking another time, the item was in the eastern part of the United States! (When I filled out this BBB report, I feel foolish since TOKout has no real phone number or actual email... except for that: [email protected]).