Description

I saw multiple social media posts promoting ElaraCraft Magnetic Lashes, claiming they were easy to use and looked great. Though I was initially hesitant, I decided to try them based on the positive posts. On March 7, 2025, I placed an order through the ElaraCraft website for two pairs of lashes, totaling $35.36. What I received was incredibly disappointing. The product quality was nothing like what was shown in the advertisements. The lashes looked cheap and unnatural—almost plastic-like. The container and applicator were also poorly made, and the lashes were uncomfortable to wear. I chalked it up to a bad purchase and accepted the loss. However, on April 5, 2025, I was surprised to see a charge of $66.86 from ElaraCraft. I was completely unaware that I had been enrolled in a monthly subscription—this was not clearly stated or disclosed at the time of purchase. I immediately emailed customer service twice with no response. I was eventually able to log in to the website and cancel the subscription myself. This experience has been extremely frustrating. The product was misleading, and the unauthorized subscription charge feels deceptive and predatory. I am requesting a full refund of the $66.86 and want ElaraCraft to clearly disclose subscription terms in the future.