Description

The website shows pictures of high quality clothing but what you receive is low quality non-comparable products. When I requested the return information I had to first reply why I wanted to return the item then they decided what my return should be. The reply they sent was unacceptable. I have attached below the email communication between the two of us. I want to return this ratchet outfit to this vendor and have my money returned. Thank you for assisting me in getting justice against folks seeking to scam customers. To reach me with your findings and resolve I can be reached at 9193168201 or email [email protected] Thank you again for all that you can do! Mona Davis This is the email communication when I received the sub-standard dress. Dear Customer, We feel sorry for the inconvenience caused to you. Your concern is understandable, and I appreciate you reaching out to me. For your situation, we can offer two proposals: 1. you keep item and we refund 10% of order. 2. we sent you a 40 % discount code that you can use in the future. I don't suggest to return, because If you return the item, you will need to cover the expensive postage costs. Please let us know within 3 days. Thank you for your patience! Sincerely, Ada Thu Apr 17 22:46:01 CST 2025,"mjdavisedd" [email protected]: The fabric quality is of the lowest level material!! This product is nothing like what was advertised and listed in the description. I am requesting the information to return this item and receive a full refund. On Wed, Apr 16, 2025 at 10:15?PM queenishe@onserviceonline (online address was here) wrote: Dear Customer, Thank you for being able to contact us. May I ask why you need to return the product, is it a quality issue or is it because the size doesn't fit? Could you please tell us the reason why you want to return the product? This will enable us to help you solve the problem faster. Thank you for your patience and understanding. (salesperson name was here) I replied to them that neither of these options were acceptable. I just want my money back. They know when it was sent that it was a substandard product and it was nothing like the advertised product.