Description

Sorry this is long but if you have att landline service you maybe interested I've got a good one for you! So we start having issues with our landline thru Att this week. Call put in a ticket. Cant receive calls. The guy tells me they want to discontinue those types of services so depending upon the problem they may or may/may not fix but if they do will do so by end of the day. Evening comes we can't receive or make calls so I put in another ticket online about outgoing call issues. We only really keep the services because of our alarm system which came with the house. No fix by end of day next day a very not nice repair service person calls our cell phone and says we will not fix because we received a work order from Verizon to disconnect you because you were making them your service provider. Never ever. She said call them. We did and they had no record of such a request from us or to att. Anyway we found another landline provider who fixed us up in an hour today with minimal expense because we had an existing bundle of services with them. You'll never guess! Xfinity/comcast. Something is seriously wrong with their processes .What business legitimately disconnects their customers withou verifying, validating or authenticating disconnect orders? Nobody. This is a scam they don't want to support old landline technology rather than doing the right thing they chose to do this instead. Horrible