Description

Scam Description – Reservation Desk Fraudulent Charges & Deceptive Practices I was scammed by Reservation Desk, a deceptive third-party travel service that misrepresented its pricing and overcharged me. I originally booked my flight through Booking.com and later called what I believed was their customer service to modify my return flight. Instead, I was connected to Reservation Desk, an unauthorized third-party service. The agent I spoke to quoted me $389.20 for the flight change, which I agreed to. However, after the charge was processed, I discovered I had been billed $500—an overcharge of more than $110 that I never authorized. This unauthorized charge caused my bank account to go into deficit, leading to additional fees. When I contacted Reservation Desk to resolve the issue, they delayed, misled me, and provided conflicting information. Instead of refunding the overcharge, they stalled the process and refused to take responsibility. When I demanded a full refund, they refused. Instead, they offered to cancel my flight and give me only $300 back—meaning I would lose my flight and still be out money. This is a clear case of fraudulent business practices and customer exploitation. Evidence I Have: Call recordings where they quoted the wrong price. Emails and screenshots showing the original charge agreement vs. the actual charge. My bank statement showing the unauthorized charge and its financial impact. Why This Matters: Reservation Desk is scamming customers by misrepresenting pricing, overcharging, and then refusing to correct their mistakes. Their deceptive business model is causing financial harm to consumers, and they need to be held accountable. I urge the BBB to investigate Reservation Desk and warn other consumers before they fall victim to these fraudulent practices.